Blue Cross Sale @ Debenhams Online

Debbie67

Thanks OP, just ordered the Meccano Extreme Dragster for £9.90 (was £22).
http://www.debenhams.com/webapp/wcs/stores/servlet/prod_10001_10001_171010357299_-1

That's my friends son sorted for Christmas

angel13

I got a giftcard from store yesterday as had to return a top and they wont give refunds:mad: anyhow for £20 from giftcard (free delivery and discount off) I got an elephant sylvanian family set http://www.debenhams.com/webapp/wcs/stores/servlet/prod_10001_10001_171010364399_-1?breadcrumb=Home~txtsylvanina

and a music school lesson set http://www.debenhams.com/webapp/wcs/stores/servlet/prod_10001_10001_171010456499_-1?breadcrumb=Home~txtsylvanina for an upcoming birthday

Mr_Gordon_2

angel13 wrote: »

I got a giftcard from store yesterday as had to return a top and they wont give refunds:mad:

Did you buy online? I had an argument with three members of staff about returning a pair of shoes which were in the blue cross sale. They have this "policy" if it's over 50% off you only get an exchange/giftcard. This only covers in store purchases though (legally how enforceable this is I'm not sure), not online sales.

Nowhere does it state they apply this policy to online sales. I imagine Distance Selling regulations prevents them from doing so. Anyway, I eventually got my full refund with one of the three still insisting I shouldn't be getting it. Silliness of it all was that she'd given me a refund on a 70% off item the previous week. I now just use the printable Royal Mail labels from their site if I can where I'm refunded in full with no problems, rather than go out of my way to take something back to the store to frequently unhelpful staff.

metoyoubear

I got these and used the 10% code,i saw them instore and liked them so when i saw them in the sale i ordered them,they are really lovely for 2.70 each.

THere is also a red version and the white version is only 1.80 each

http://www.debenhams.com/webapp/wcs/stores/servlet/prod_10001_10001_304025311897_-1?breadcrumb=Home

emmaloux87

Mr_Gordon wrote: »

Did you buy online? I had an argument with three members of staff about returning a pair of shoes which were in the blue cross sale. They have this "policy" if it's over 50% off you only get an exchange/giftcard. This only covers in store purchases though (legally how enforceable this is I'm not sure), not online sales.

Nowhere does it state they apply this policy to online sales. I imagine Distance Selling regulations prevents them from doing so. Anyway, I eventually got my full refund with one of the three still insisting I shouldn't be getting it. Silliness of it all was that she'd given me a refund on a 70% off item the previous week. I now just use the printable Royal Mail labels from their site if I can where I'm refunded in full with no problems, rather than go out of my way to take something back to the store to frequently unhelpful staff.

Well within their rights to refuse you in store, if you check trading standards stores don't have to actually give refunds at all if you've simply changed your mind. You were lucky to get a giftcard I know certain SA's that totally enforce the exchange only policy... Anyway you're right it doesn't really count on internet orders and if you send it back into store via the post then you'll get the refund, takes a bit longer but no hassle.

Mr_Gordon_2

emmaloux87 wrote: »

Well within their rights to refuse you in store, if you check trading standards stores don't have to actually give refunds at all if you've simply changed your mind. You were lucky to get a giftcard I know certain SA's that totally enforce the exchange only policy... Anyway you're right it doesn't really count on internet orders and if you send it back into store via the post then you'll get the refund, takes a bit longer but no hassle.

That's interesting to know. I still believe i was entitled to a refund as it was an online order which i hadn't seen prior to ordering. The fact i returned it to a store is purely as they offer that as a return method, nowhere stating they don't give a refund. The issue I have is with staff who take an aggressive stance and make it up as they go along trying to refer to terms and conditions which don't exist. Doesn't provide a good customer experience.

banana1975

Hi

Just to let you now you were entitled to a refund due to the long distance selling act, you have the right to return the goods. It does not matter if it was over 50% off as you did not see the goods before you bought them in good faith, then you are entitled to a refund. If however you bought the same item in store but were able to see it look at it and try it on then you would not be able to return with a right to a refund.

HTH

RoyalDad

Mr_Gordon wrote: »

frequently unhelpful staff.

I think people forget that employees are only doing what their employers have told them. I am a manager at debenhams oxford street (only for next 2 weeks then I join John Lewis) and have just do what we are told. You would be suprised at the amount of abuse we have to take from customers when we are only doing our job. I have had people bringing used underwear back saying its the wrong size - even had a lad try to return a dirty toilet brush once saying it did no get under the rim etc - next time you start getting angry at shop staff just remember we are only doing what we are told.

metoyoubear

Somebody did not seriously bring back a used toilet brush,OMG that is disgusting,that beggars belief.

kerrydrobertson

i managed to return my blue cross sale items instore yesterday and got a full refund onto my bank card no problem. still a few good bits in their sale