Best before date... Tesco.

DCFC79

kiwikaz wrote: »

What should I do ?

I purchased a box of truffles last night with a Best Before date of Nov 2010 !
Checked on line when I got home and I was charged full price !
I got them from the choc aisle and not the reduced section.

Any help please ?

Karen.

take them back to tesco for a refund

geordie_joe

m0nkeymrs01 wrote: »

Oh my days what a horrible partronising response.

That's just your opinion, IMO it was accurate and factual.

m0nkeymrs01 wrote: »

Regardless of it the OP should have checked the BB date

No regardless about it, if you are concerned about dates on food, then YOU SHOULD CHECK THEM BEFORE BUYING.

m0nkeymrs01 wrote: »

- I think Tesco as a "caring", "customer focused" company would like to be made aware that their staff arent doing their job and arent monitoring the BB dates in their respective section.

How do you know they aren't doing their job? It is perfectly legal to sell stuff past it's BB date, so why should Tesco staff be required to monitor the BB date?

Then again, maybe they did monitor the BB date, maybe they "monitored" it and thought "It's 6 months past it's BB date, but it's still legal to sell it, so I'll leave it on the shelf".

m0nkeymrs01 wrote: »

Its then up to Tesco if they think their own actions mean the customer deserves compensating.

I agree, take it back and get a refund, then let Tesco decide if you get compensated more. But in doing that you are saying that you did something stupid and are blaming them for not making sure you could not do it.

m0nkeymrs01 wrote: »

Remember the customer is always right!

And also remember Caveat emptor ("Let the buyer beware"), the buyer has to take some responsibility, even if it's just to look at the date printed on the package.

Sorry if I sound horrible and patronising again, just put it down to me being brought up in a generation that took responsibility for their own actions, and didn't think someone else should be resonsible for making sure we didn't do something stupid.

I must be getting old, I remember when you went into a shop and looked at the produce, then sniffed it to determine if it was fit to eat. Then they started putting dates on the food, so you didn't have to sniff it, now people are too lazy to look at the date and want someone else to check it for them!

As my granny used to say "yes, I'll do that for you, do you want me to wipe your @rse while I'm at it"?

m0nkeymrs01

http://www.dailymail.co.uk/news/article-1392487/Mother-sick-baby-slams-Tesco-selling-baby-milk-FOUR-MONTHS-date.html

The above article highlights two issues - firstly it continues to rage the debate over whose fault it is that the BBD wasnt checked. But also in response to the OP (which is the actual issue) you will see that Tesco clearly are not happy to be selling food that is past its best.

With regards to what happened generations ago, when you great aunt flo bought her veg from the greengrocer... its not really relevant is it. I bet she also paid tuppence for twenty bananas and her only job was running the house. I however give Mr Tesco a large portion of my hard earned wages and do not expect my food to be past its best. Maybe I should check every date as well as every salt content, fat content, price but sometimes when my tantruming toddler is having a paddy in the half an hour I get to do my shopping, in between a full time job, trying to run a house, be a mum etc... I put my trust in Tesco

slimby50

m0nkeymrs01 wrote: »

Oh my days what a horrible partronising response.

Regardless of it the OP should have checked the BB date - I think Tesco as a "caring", "customer focused" company would like to be made aware that their staff arent doing their job and arent monitoring the BB dates in their respective section. Its then up to Tesco if they think their own actions mean the customer deserves compensating. Remember the customer is always right!

as a tesco employee i would like to inform you that it is tescos job to check for out of date stock not the customers when stock is put out it should be rotated so best before dates are in order a couple of days out is not to bad but six months is disgusting it means whoever stacks that shelf is not doing their job properley ,i would write to tesco if i were you

on-the-count-of-three

Oh my stars! I think this is the best response.

DCFC79 wrote: »

take them back to tesco for a refund

I'm amazed at the big debate. Yes, a mistake was made, yes, it was Tesco's fault. Taking it back for a refund or exchange the next time you go to shop will mean the complaint is logged, the duty Manager will be informed & the problem dealt with on site. Personally, in this case, I think that is enough.

Did it occur because the person responsible was incompetent, lazy & couldn't give two hoots.... in which case they deserve to lose their job to someone who would appreciate it, or did it occur because someone was feeling under the weather or their mind was distracted because of other problems, financial worries or bereavement for example? Yes, I know it doesn't matter to the customer, but might make a difference to how it is dealt with on site. As long as it is sorted, that's the main issue.

If it is a persistant problem in your store, then to me that's the time to inform Head Office. I think going in with all guns blazing is a little over the top for this though.
I don't check BB dates either..well, a little with fresh food as I'm one of those awful people who delve to the back of the display to get the ones with the longest shelf life, but with packets, jars etc etc, no. It is the store's responsibility, not the customers, to check these ....'tis why we have the whoopsie corner after all.:D

DCFC79

sparky1664 wrote: »

Oh my stars! I think this is the best response.



I'm amazed at the big debate. Yes, a mistake was made, yes, it was Tesco's fault. Taking it back for a refund or exchange the next time you go to shop will mean the complaint is logged, the duty Manager will be informed & the problem dealt with on site. Personally, in this case, I think that is enough.

Did it occur because the person responsible was incompetent, lazy & couldn't give two hoots.... in which case they deserve to lose their job to someone who would appreciate it, or did it occur because someone was feeling under the weather or their mind was distracted because of other problems, financial worries or bereavement for example? Yes, I know it doesn't matter to the customer, but might make a difference to how it is dealt with on site. As long as it is sorted, that's the main issue.

If it is a persistant problem in your store, then to me that's the time to inform Head Office. I think going in with all guns blazing is a little over the top for this though.
I don't check BB dates either..well, a little with fresh food as I'm one of those awful people who delve to the back of the display to get the ones with the longest shelf life, but with packets, jars etc etc, no. It is the store's responsibility, not the customers, to check these ....'tis why we have the whoopsie corner after all.:D

thanks, ive worked in 1 of tescos competitors so i know that errors can be and are made. Ive never bought anything myself that when i get home i notice its out of date but if i were i wouldnt make a fuss about it but id take it down to the store for a refund.

Scarletpig

Posted by Geordie Joe:
Quote:
Originally Posted by m0nkeymrs01
Oh my days what a horrible partronising response.

That's just your opinion, IMO it was accurate and factual.


Quote:
Originally Posted by m0nkeymrs01
Regardless of it the OP should have checked the BB date

No regardless about it, if you are concerned about dates on food, then YOU SHOULD CHECK THEM BEFORE BUYING.


Quote:
Originally Posted by m0nkeymrs01
- I think Tesco as a "caring", "customer focused" company would like to be made aware that their staff arent doing their job and arent monitoring the BB dates in their respective section.

How do you know they aren't doing their job? It is perfectly legal to sell stuff past it's BB date, so why should Tesco staff be required to monitor the BB date?

Then again, maybe they did monitor the BB date, maybe they "monitored" it and thought "It's 6 months past it's BB date, but it's still legal to sell it, so I'll leave it on the shelf".


Quote:
Originally Posted by m0nkeymrs01
Its then up to Tesco if they think their own actions mean the customer deserves compensating.

I agree, take it back and get a refund, then let Tesco decide if you get compensated more. But in doing that you are saying that you did something stupid and are blaming them for not making sure you could not do it.


Quote:
Originally Posted by m0nkeymrs01
Remember the customer is always right!

And also remember Caveat emptor ("Let the buyer beware"), the buyer has to take some responsibility, even if it's just to look at the date printed on the package.

Sorry if I sound horrible and patronising again, just put it down to me being brought up in a generation that took responsibility for their own actions, and didn't think someone else should be resonsible for making sure we didn't do something stupid.

I must be getting old, I remember when you went into a shop and looked at the produce, then sniffed it to determine if it was fit to eat. Then they started putting dates on the food, so you didn't have to sniff it, now people are too lazy to look at the date and want someone else to check it for them!

As my granny used to say "yes, I'll do that for you, do you want me to wipe your @rse while I'm at it"?

Well my granny used to say " If you can't say anything nice, don't say anything at all". I think that applies here. How rude.

7roland8

Well I would be disgusted to buy something so out of date. Definitely write to Customer Services - you should get more than a mere refund for such shoddy service.

From Trading Standards website -
In all cases, whether or not the 'best before' date has expired, the law says that food sold must not put people's health at risk and must not be falsely or misleadingly described or presented.

I would suggest that truffles would not be very safe - unlike something like tinned beans.

browneyedbazzi

7roland8 wrote: »

Well I would be disgusted to buy something so out of date. Definitely write to Customer Services - you should get more than a mere refund for such shoddy service.

From Trading Standards website -
In all cases, whether or not the 'best before' date has expired, the law says that food sold must not put people's health at risk and must not be falsely or misleadingly described or presented.

I would suggest that truffles would not be very safe - unlike something like tinned beans.

I've seen tests done one foods that were years out of date and came back as not hazardous to health. Foods like chocolates with very high sugar content don't tend to 'go off' in a way that would be dangerous. They often change in appearance or texture but I'd be pretty shocked if they were unsafe to eat.

Scubee

7roland8 wrote: »

I would suggest that truffles would not be very safe - unlike something like tinned beans.
[/SIZE]

I'd think it was the other way round. Tinned foods tend to have a very long BB date. However, it isn't the food inside the tin that deteriorates, but the tin itself can degrade, particularly if the food is acidic in anyway.

Chocolate has shelf life of a year, because of changes to appearance. It is 'best before xx/xx', not 'you'll die if you eat this after midnight on xx/xx'