hp f390 printer very frustrating

mr_accountant

I am trying to load the software on this model

Ive initially downloaded the full drivers and installed ok, then i removed them and i have tried to reload the software but it goes to around 10% and then the program closes down

so the printer works but the only software loaded is Photoshop essential

i have tried removing and reinstalling this software but im getting nowhere

this very infuriating can anyone help what to do to so the hp software is 100% loaded


[FONT=&quot]Thanks[/FONT]

santer_2

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02251801&cc=us&lc=en&dlc=en&product=1129147&tmp_track_link=ot_search#N7100

mr_accountant

Ive tried both suggestions but no good

I have noticed when I restart the computer a program called ‘windows installer’ tries to load, and then something called scan also tries to load up straight after

Once it does this, a file called’ digital imager’ appears in the hpf390 folder.

How can I get rid of this, as this is most like the culprit?

Only other start programs are firewall, anti virus and vt timer all which have been around far a long time.

santer_2

Is the printer in warranty?

mr_accountant

nope, it was purchased in true mse style on ebay! but as i say it was working perfectly until i unistalled and resinstaled then all the problems started- it works fine with vista laptop still

i think some sort of block has got onto the installation as it installs around 10% but no more, the solution centre is not installed anymore.

santer_2

Download Revo Free version and uninstall the HP Software, it will then look for folders and registry entries etc, reboot if it asks to

http://www.revouninstaller.com/revo_uninstaller_free_download.html

Try the HP software

If you have Windows 7 right click the set up file, click run as administrator, then choose advanced or custom install

If it installs only some, you may be able to go the advanced install route to try installing parts one at a time

mr_accountant

im on xp, sp3

with the HP software its all or nothing, no major options really

ive tried to uninstall with revo albeit on its custom level (moderate i think) i will have ago on the highest level tomorrow and see if that works

thanks for the suggestion.

santer_2

They are sort of seperate here

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=1129147#N368

mr_accountant

its just the top 2 downlaods- i went for the top one as it has the solution centre

its not a big problem, as printings is the same, but the solution centre gives a few more options for scanning, photocopying, maintenence etc, plus ive spent too much time to give up on some silly software!

santer_2

They seem to have stopped their live chat option and only provide e-mail support for in warranty products

Hope it goes well

mr_accountant

when i restart the compter it automatically tries to install something called 'scan' what is this as this may the problem?