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Virgin Mobile Change to Price
exbankerhull
Posts: 1 Newbie
in Mobiles
Hi Guys
I am at my wits end with Virgin Mobile (so called) Customer Service Departmet.
They recently sent a text message stating that they are going to change the prices on their calls. I took this as my opportunity to contact them and ask to cancel my contract as they are changing my Terms and Conditions. I still have 16 months left on the contract.
When I contacted them to discuss this they advised me that due to the fact that I don't go over my inclusive minutes or texts that it wouldn't effect me so I don't have a right to cancel. They also raised the point that because they are not raising the prices more than the Retail Price Index (RPI) that I also have no right to cancel.
One of the main reasons I want to cancel is I have had to change jobs and taken a massive pay cut so things are getting harder, Any help would be great thanks
Mike
I am at my wits end with Virgin Mobile (so called) Customer Service Departmet.
They recently sent a text message stating that they are going to change the prices on their calls. I took this as my opportunity to contact them and ask to cancel my contract as they are changing my Terms and Conditions. I still have 16 months left on the contract.
When I contacted them to discuss this they advised me that due to the fact that I don't go over my inclusive minutes or texts that it wouldn't effect me so I don't have a right to cancel. They also raised the point that because they are not raising the prices more than the Retail Price Index (RPI) that I also have no right to cancel.
One of the main reasons I want to cancel is I have had to change jobs and taken a massive pay cut so things are getting harder, Any help would be great thanks
Mike
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