Laptop keeps crashing on start up, help please

cit_k

T_T wrote: »

They aren't called 'lines' they are called 'artifacts' but that doesn't matter

As others have said, it is most definately hardware related, I don't see this being related to a virus. It isn't entirely uncommon for the ribbon wiring that connects the graphics card to wear over time, a very plausible reason for artifacts to display on start-up. The laptop is probably shutting down shortly afterwards as it is pushing the job of graphics rendering onto the motherboard, a job it isn't designed to do long term in tandem with its own jobs.

How long have you owned the laptop and who did you buy it from?

No, they are called lines, officially according to dell.

Over the last several weeks, we have been working with our service teams to ensure that we provide support for all customers worldwide affected by this issue. If your system contains an NVIDIA graphics solution AND it is experiencing one or more of the following symptoms, please contact Dell Technical Support for troubleshooting:

• Intermittent video issues
• Multiple images
• Random characters on the screen
• Lines on the screen
• No video

source

T_T_2

cit_k wrote: »

No, they are called lines, officially according to dell.



source

Can you please reference another source that demonstrates when exactly dell became an official authority on defining issues?

No, they are called artifacts. Dell can call them bananaramas if they like, but the fact remains that the industry widely regards them as artifacts. Although I'm quite impressed that you took the time to try and disprove me over quite a boring issue. Oh wait, another incorrect use of words, I didn't mean impressed, I meant embarrassed-by-proxy

RussJK

I would totally call them bananaramas if Dell did...

paul_and_shark

Spent hours last night reading the navidia action website that was posted yesterday, seems people have been given new laptops due to this problem.

Mine is 5 years old this September but i purchased it as a business to business transaction and so do not have the same protection as a normal buyer, so did not hold much hope when i called them today.

After they did some remote tests they agreed it was a known fault and are sending an engineer on thursday to replace the mother board despite the warranty running out years ago.

Thanks for everyone who helped on this thread, i may not be getting a brand new laptop but i still think this is a result due to this board as i was prepared to scrap it and go out and buy a new one :beer:

debitcardmayhem

:beer: To nVidia , now I need to contact Neff about my dishwasher since they flagged a problem with my 9 year old dishwasher in today's paper. If it wasn't on the same page as Sudoku/Xword I would have missed it (unless it was on the letters page or Sport)

cit_k

T_T wrote: »

Can you please reference another source that demonstrates when exactly dell became an official authority on defining issues?

No, they are called artifacts. Dell can call them bananaramas if they like, but the fact remains that the industry widely regards them as artifacts. Although I'm quite impressed that you took the time to try and disprove me over quite a boring issue. Oh wait, another incorrect use of words, I didn't mean impressed, I meant embarrassed-by-proxy

Well, when it comes to DELL laptops, they would be the authority on DELL laptops surely.

Especially if needing support, pointless phoning up and describing something that they dont tend to use as a term, when you could describe them as what they themselves describe them as, and what they actually are - lines on the screen.

Artifacts is way to generic a description to even remotely fit, when you have LINES going down the screen, you have lines going down the screen, why describe them as anything else?

cit_k

paul_and_shark wrote: »

Spent hours last night reading the navidia action website that was posted yesterday, seems people have been given new laptops due to this problem.

Mine is 5 years old this September but i purchased it as a business to business transaction and so do not have the same protection as a normal buyer, so did not hold much hope when i called them today.

After they did some remote tests they agreed it was a known fault and are sending an engineer on thursday to replace the mother board despite the warranty running out years ago.

Thanks for everyone who helped on this thread, i may not be getting a brand new laptop but i still think this is a result due to this board as i was prepared to scrap it and go out and buy a new one :beer:

hang on, who is sending out a engineer to replace the board? dell?

If so thats very interesting, as they claim to only do it if the warranty ran out up to a year ago.

If it was dell, who did you contact/how what sort of warranty was on the board and when did it run out, I have a model with that issue...

T_T_2

cit_k wrote: »

Well, when it comes to DELL laptops, they would be the authority on DELL laptops surely.

Especially if needing support, pointless phoning up and describing something that they dont tend to use as a term, when you could describe them as what they themselves describe them as, and what they actually are - lines on the screen.

Artifacts is way to generic a description to even remotely fit, when you have LINES going down the screen, you have lines going down the screen, why describe them as anything else?

Crikey, being a little pedantic aren't we now? What started out as a bit of fun has gotten a little too serious, but if you must. Dell might well be 'the experts' on Dell laptops, but tell me this... at what stage did Dell get involved with producing the nVidia gpu and the Microsoft Windows Operating System? The fact is that they didn't, they simply bought a lot of components and put them into a little plastic chasis and put a little silver 'DELL' stamp on the lid.

Dell didn't make the graphics card and they didn't make the OS, so no they are not nor will they ever be an authority on defining issues relating to either of these components. :rotfl:

cit_k

T_T wrote: »

Crikey, being a little pedantic aren't we now? What started out as a bit of fun has gotten a little too serious, but if you must. Dell might well be 'the experts' on Dell laptops, but tell me this... at what stage did Dell get involved with producing the nVidia gpu and the Microsoft Windows Operating System? The fact is that they didn't, they simply bought a lot of components and put them into a little plastic chasis and put a little silver 'DELL' stamp on the lid.

Dell didn't make the graphics card and they didn't make the OS, so no they are not nor will they ever be an authority on defining issues relating to either of these components. :rotfl:

The problem has nothing to do with windows, as its present even at bios stage.

The chassis is not plastic on those dell models.

Where does nvidia state that lines down the screen should be referred to as artifacts instead of describing what they actually are, lines down the screen?

T_T_2

cit_k wrote: »

The problem has nothing to do with windows, as its present even at bios stage.

The chassis is not plastic on those dell models.

Where does nvidia state that lines down the screen should be referred to as artifacts instead of describing what they actually are, lines down the screen?

Like a dog with a bone you are. I'd dread to think what would happen if I ever told you the sky was blue.