Sky wont let me cancel a new order

MykMallett

So your defense for Sky being unscrupulous a*ses that couldn't give a monkeys about their customers is that I should have known that this was the case. Sorry, I don't get what you are trying to prove? Perhaps you are quite happy to be shafted by service providers because 'oh thats the way they are' but I am not.


Yes it may cause more delay but as I have already said, I have no reason to believe that the service will do anything except deteriorate once I am locked into a contract, considering their behaviour at this early stage with myself and countless other orders.

macman

So that being the case, why did you sign up with them in the first place?
And since you seem determined to cut off your nose to spite your face, what are your LLU alternatives?

MykMallett

In what sense have I alluded to any previous knowledge that Sky have poor customer service, before I placed my order? I'm basing my judgement on their behaviour in the time between placing my order, it being delayed and then being spoken down to and having found out I've been lied to with regards to the date I would have broadband.

What are you even arguing? That sh*t customer service is acceptable? This is supposed to be a consumer power forum at it's most basic, so why are you so intent on making me think I should just put up with Sky treating me like sh*t when I'm about to sign up for a 12-month contract?

I've never had experience with them before, they looked to be offering a good deal so I went for it. Having since found out they are ***** I don't wish to have any future dealings with them, especially on a service I deem to be vital to my business. You might see that as cutting off my nose to spite my face, I see it as voting with my wallet and a preventative measure against being screwed by them in the future.

macman

Any research on here would have revealed all you need to know about their CS.
I'm just curious to know who you are going to use instead now you've eliminated your primary LLU option?
PS: if the service is vital to your business, why are you signing up to a residential tariff that gives you no service level agreement (you will also be in breach of the T&C's, technically speaking)?

dodger1

MykMallett wrote: »

So your defense for Sky being unscrupulous a*ses that couldn't give a monkeys about their customers is that I should have known that this was the case. Sorry, I don't get what you are trying to prove? Perhaps you are quite happy to be shafted by service providers because 'oh thats the way they are' but I am not.


Yes it may cause more delay but as I have already said, I have no reason to believe that the service will do anything except deteriorate once I am locked into a contract, considering their behaviour at this early stage with myself and countless other orders.

What you need to realise is that there are loads of complaints about every ISP that exists. By going elsewhere things wont necessarily be any different. For me Talk Talk has been perfect, many think very differently. It's simply the luck of the draw, not very good but that's what we have.

MykMallett

macman wrote: »

Any research on here would have revealed all you need to know about their CS.
I'm just curious to know who you are going to use instead now you've eliminated your primary LLU option?
PS: if the service is vital to your business, why are you signing up to a residential tariff that gives you no service level agreement (you will also be in breach of the T&C's, technically speaking)?

Thats all well and good captain hindsight, but I didn't check these forums. Perhaps foolishly, but that doesnt then mean I should stick with them when I don't want to, now feeling that they will not deliver on their promise. What are you arguing? What is your point?

I'm going to go with Virgin. I only didn't stay with them (having enjoyed good service from them at my previous address) because they can't get the fibre optic service into the flat. Again, what difference does that make to me wanting to cancel sky?

WHAT ARE YOU ARGUING WITH ME ABOUT?


dodger1, yes im certain thats the case. However, it doesn't mean that I should just accept it when one fails to deliver. I dont even know why Im having to justify this decision.

macman

My point is that cancelling Sky on a dubious point of principle (a sales agent gave you an over-optimistic guess at a connection date) may not be in your best interests. Especially if your favoured alternative is Virgin National-you are aware that this is simply a resold BT Wholesale service and has nothing in common with Virgin Media cable service?
If you post on a public forum, don't expect everyone to adopt your point of view.

Mark_In_Hampshire

There does seem to be a bit of a theme to some threads on here which implies that Sky bend over backwards to get the dish installed, but the telephony and the broadband - well, that can come "whenever".

Actually I agree with the OP, I'd cancel on point of principle too.

What's not clear is whether Sky sat on the order and didn't pass it to Openreach, hence the delay, or they did, but Openreach can't meet the date they gave.

The other thing that also seems to happen quite frequently is that someone cancels an order with one provider with one supposed installation date, and then suddenly does get an earlier date from another provider. That, seemingly, should not happen, but it does.

brettcta

Mark_In_Hampshire wrote: »

There does seem to be a bit of a theme to some threads on here which implies that Sky bend over backwards to get the dish installed, but the telephony and the broadband - well, that can come "whenever".

Actually I agree with the OP, I'd cancel on point of principle too.

What's not clear is whether Sky sat on the order and didn't pass it to Openreach, hence the delay, or they did, but Openreach can't meet the date they gave.

The other thing that also seems to happen quite frequently is that someone cancels an order with one provider with one supposed installation date, and then suddenly does get an earlier date from another provider. That, seemingly, should not happen, but it does.

When a customer orders bb & talk in a sky on-net area (I.e. Where they have their equipment in the exchange and have room on that equipment), then the sky talk & bb order will activate on the same day. When it is in a non-sky area (no equipment in the exchange) and/or it's a new line provide (I.e. No telephone number available), the talk order will go through first, then once that is active, the bb will order through, at which point your router will be sent. This, as already mentioned, is because bt openreach are a mystery and go at their own pace.

When your order was placed through, the adviser should have told you that the order in total would take 5 weeks tops, as there would have been a message on screen telling them of this.

spiro

MykMallett wrote: »

I don't wish to have any future dealings with them, especially on a service I deem to be vital to my business.

Have you read the Sky broadband T&Cs? NO.

From Sky, note the bit I have highlighted in bold:

2. Using Sky Broadband

(a) Sky Broadband is for private use by you and members of your household only. It must not be used for any commercial or business purpose.