Help with AOL

cats505cats

Does anyone have problems cancelling AOL accounts? They ask you to call thier cancellation dept but no-one ever answers the call.Tried cancelling via my bank but they have said I need to speak to them! Help it's driving me nuts!!!!!! :mad:

aliasojo

I've very recently cancelled my AOL account with no problems. (Well that's not strictly true as I called their line at 8.40pm and the department was closed - it should have closed at 9pm.)

Anyway, if you can't get the cancellation department, try pressing the option for 'billing' - an AOL rep told me to try that if I couldn't get cancellations.

You can also cancel online, but it will take up to 24 hours for it to be actioned. Personally I preferred to get it done via the phone, that way I knew it had been dealt with.

alared

I cancelled a free trial recently wth no probs using this number and then pressing the option "to cancel"

0800 376 7444

vansboy

Why are you cancelling - I know AOL isn't the favourite with computer nerds (polite - not derogetory name) but they've been good to us when things went wrong with our pc.

Spent ages on about 1/2 dozen FREE calls to them, to get it sorted.

& when we suggested switching to onetel, they gave a free month, to compare back to back.

We've stayed with them, but also use onetel for email, but think this will go soon. It's verrrrrrrrrrrry slow, since they changed servers.

VB

Foxy

im not cancelling an account just trying to change the direct debit details for my mate as they speak and i now see what everyone means grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

the words head and brick wall come to mind. i swear they dont know their elbow from..........


and this is from me (up to the present day i didnt see what was wrong with them lol)

AP

Please see my letter of complaint on here:

http://www.ixat.net/ViewFullReport.asp?ID=3588

detailing the problems that I encountered when I was trying to migrate from their broadband service to E7even.

cheghead

Keyword...Cancel. Usually the easiest way by e-mail. They will send confirmation.

MrsMondragon

Call 0800 376 4407, they will cancel your account immediately. They usually offer you a free month to stay on!