Oyster Card nonsense - TFL's new Maximum Cash Fare Rip-Off

amcluesent

TFL must make a mint from the Jubilee Line/DLR/City Airport travellers. Already stressed arriving at City, the Oyster readers are positioned to, shall we say, maximise the revenue take. I suppose TFL figure it's all fat-cat types who'll whack it onto expenses anyway.

alan99_2

Can someone confirm

with PAYG Oyster what are you meant to do , if you change from tube say at Canary Wharf or Bank. Do you touch out of the tube, in again on DLR, then finally out of DLR.

Alan

chuckley

bigtree1980 wrote: »

My point was, the placement of the machines on DLR stations makes it very easy to make this mistake, especially if you're used to not having to do so with an annual travelcard.

they clearly state PAUG need to swipe in and out. travelcards are the only ones that dont. Mind u, i saw sum at wimbledon outertube part today and noticed they were the same as one ones for the tramlink, but in the wall instead and there were 2 per platform entrance... shame tho... if u runnin 4 ya tube/DLR u defo gonna 4get to swipe, but u still suffer the consequence.

The second flaw: as the original poster mentioned, sometimes even the machine flashes red-light with 2 beeps, it actually has recorded your touch. So if you think it's an error (as you would do when it flashes red light) and touch the machine again, it thinks you've touched TWICE within a very short time period. And the computer is not programmed to think 2 successive touches might be accidental and should be treated as one touch. Thus you're left with an incomplete journey.

it would only flash 'oddly' if u did summat wrong. had u swiped in at the start and ended ur journey and swiped out it wouldnt have done that. bearing in mind OP forgot to swipe out and tried to do so 30 mins later when he re-entered the exit station and swiped twice. recording that his start journey was paying the penalty fare. it works the same with paper cards... if u put it in and pass through and then try to pass ur mate the card to use, it wont work, as its just recorded that u used it...

I know the rule to 'touch in and touch out'. The system's fault tolerance could have been improved to treat quick successive touches as one.

nothing more than an error on OP's part, for which he decided was the fault of TFL.

chuckley

alan99 wrote: »

Can someone confirm

with PAYG Oyster what are you meant to do , if you change from tube say at Canary Wharf or Bank. Do you touch out of the tube, in again on DLR, then finally out of DLR.

Alan

yep everywhere u go swipe in and out to make sure u get the lowest price for that journey, which i think is £1.50. but once u do a certain amount of journeys the price is capped @ 50p less than the price of a day travelcard.

bigtree1980

chuckley wrote: »

nothing more than an error on OP's part, for which he decided was the fault of TFL.

As a paying customer I am saying the design lacks user friendliness. I have contacted TFL who acknowledged that the placement of machines on DLR is less than perfect.

Furthermore, according to staff at Canary Wharf station, when you change from Jubilee line to/from DLR at Canary Wharf you must touch out/in (treat two lines as two separate journeys). So in total you'll touch the reader 4 times to cover the journey. If you change at Canning town or Bank, you touch the reader only 3 times to cover the journey. The system is supposed to work out the connections automatically. However I've heard several stories of people getting fined for incomplete journeys when changing at Canary Wharf.

Still not convinced the design is confusing for users? At Poplar, until a few months ago there were warnings (printed on plain A4 paper, taped onto the card readers) saying PAYG users MUST touch on the reader and Travelcard users MUST NOT touch on the reader. So much for "always touch in and touch out" eh?

somabc

Can I ask a question about oyster PAYG on london buses. When you get on the bus you touch in but do you have to touch out when you get off the bus? If not do you get the maximum tube fare?

Also is it valid to take jubilee to canary wharf, touch out at canary wharf, touch in at heron quays, touch out at the end of your journey? That should all be one journey right or is it charged as one tube journey and one dlr journey?


Yours confused!

chuckley

bigtree1980 wrote: »

As a paying customer I am saying the design lacks user friendliness. I have contacted TFL who acknowledged that the placement of machines on DLR is less than perfect.

Furthermore, according to staff at Canary Wharf station, when you change from Jubilee line to/from DLR at Canary Wharf you must touch out/in (treat two lines as two separate journeys). So in total you'll touch the reader 4 times to cover the journey. If you change at Canning town or Bank, you touch the reader only 3 times to cover the journey. The system is supposed to work out the connections automatically. However I've heard several stories of people getting fined for incomplete journeys when changing at Canary Wharf.

Still not convinced the design is confusing for users? At Poplar, until a few months ago there were warnings (printed on plain A4 paper, taped onto the card readers) saying PAYG users MUST touch on the reader and Travelcard users MUST NOT touch on the reader. So much for "always touch in and touch out" eh?

on trams its says 'paug must touch'. unless its required to exit station, travelcards dont need to... i saw that as obvious.

it doesnt matter how 'badly' they are placed. paug know they have to touch in and out... if u skip then oh well...

with ur jubilee to warf scenario, u basically sayin u start at, jubilee then go to dlr of that station and u pay twice? surely when u exit after the dlr it notes u only took one journey?

alan99_2

somabc wrote: »

Can I ask a question about oyster PAYG on london buses. When you get on the bus you touch in but do you have to touch out when you get off the bus? If not do you get the maximum tube fare?

Also is it valid to take jubilee to canary wharf, touch out at canary wharf, touch in at heron quays, touch out at the end of your journey? That should all be one journey right or is it charged as one tube journey and one dlr journey?


Yours confused!

On the buses you only must touch in. You do not touch out . It is a flat fare on the buses of 90p (via Oystercard) anywhere in London. If you change buses you touch in on the new bus.

As for the dlr/jubilee line I will let someone else answer that as I am not sure myself.

Alan

isasmurf

bigtree1980 wrote: »

At Poplar, until a few months ago there were warnings (printed on plain A4 paper, taped onto the card readers) saying PAYG users MUST touch on the reader and Travelcard users MUST NOT touch on the reader. So much for "always touch in and touch out" eh?

On the DLR travelcard users do not have to touch in unless their journey takes them outside the zones covered by their travelcard.

somabc wrote: »

Also is it valid to take jubilee to canary wharf, touch out at canary wharf, touch in at heron quays, touch out at the end of your journey? That should all be one journey right or is it charged as one tube journey and one dlr journey?


Yours confused!

Yes, it's all one journey providing that no more than 15 minutes, I think, has elapsed between touch out and touch in. It's the same when transferring between Tower Hill and Tower Gateway.

alan99_2

bigtree1980 wrote: »

As a paying customer I am saying the design lacks user friendliness. I have contacted TFL who acknowledged that the placement of machines on DLR is less than perfect.

Furthermore, according to staff at Canary Wharf station, when you change from Jubilee line to/from DLR at Canary Wharf you must touch out/in (treat two lines as two separate journeys). So in total you'll touch the reader 4 times to cover the journey. If you change at Canning town or Bank, you touch the reader only 3 times to cover the journey. The system is supposed to work out the connections automatically. However I've heard several stories of people getting fined for incomplete journeys when changing at Canary Wharf.

Still not convinced the design is confusing for users? At Poplar, until a few months ago there were warnings (printed on plain A4 paper, taped onto the card readers) saying PAYG users MUST touch on the reader and Travelcard users MUST NOT touch on the reader. So much for "always touch in and touch out" eh?

Hi

Yes seems extremely confusing.
So if you travel from say London City airport on DLR and change at Bank onto Northern Line are there oyster readers to touch out on DLR and another to touch in on the interchange at Bank on Northern Line.(or Canning Town Jubilee) So then you will touch in/out 4 times (not 3) for your entire journey start to finish.
Can you touch in/out at Bank and if you do will be charged the right amount?

Alan