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trodden on by RBS

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Hello Everyone

Please help! I closed my RBS current account 18 days ago and was expecting a cheque in the post of my balance of £8900. Up until now, the cheque has not materialised despite me nagging RBS once by phone and twice in branch in person. On Friday I was informed that the cheque had been cashed via a company called Bristol Financial Services- like cash generators. I did not receive my cheque and I did not cash it. How do I prove my innocence and where do I start. I feel absolutely annoyed that I am left pennyless while I try and challenge RBS and I had warned them on 3 occassions about the postal delay, surley they ought to have cancelled the cheque when I raised my concern. has anyone experienced anything similar and have yoiu got any advice?:mad:
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Comments

  • BoGoF
    BoGoF Posts: 7,098 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You will need to go to the police and report the fraud.

    These cheque cashing places need to have forms of ID before they will cash the cheque......my experience of these things usually shows the problem is closer to home than people think.
  • opinions4u
    opinions4u Posts: 19,411 Forumite
    RBS are the victim.

    They should be reimbursing the customer, including lost interest, initiating their own fraud investigation and involving the police.

    In other words, ask them why they haven't reimbursed you yet.

    My usual approach to closing an account is to run the balance down to a penny via electronic transfers and then ask the bank to do the rest.
  • BoGoF
    BoGoF Posts: 7,098 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I would disagree, RBS are not the victim, if they have posted the cheque then they have done their bit. The OP is the victim, it is them who has been defrauded.

    RBS can do their enquiries but without a crime report from the police they are not likely to initiate an enquiry. It's amazing how many complaints of this type are dropped when all mention of the individual reporting it to the police are involved.
  • td_007
    td_007 Posts: 1,212 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    BoGoF wrote: »
    I would disagree, RBS are not the victim, if they have posted the cheque then they have done their bit. The OP is the victim, it is them who has been defrauded.
    .

    While not taking sides, it always surprises me that banks send out cheques via ordinary mail - at the very least they should be sent via "signed for" or similar.

    Btw it is not just banks, i have received refunds from a variety of organisations - HMRC, Credit Card companies, Utility companies etc...
  • opinions4u
    opinions4u Posts: 19,411 Forumite
    edited 26 June 2011 at 7:24PM
    BoGoF wrote: »
    I would disagree, RBS are not the victim, if they have posted the cheque then they have done their bit. The OP is the victim, it is them who has been defrauded.
    Not the case. Until the OP has received the cheque, he cannot have it stolen from him.

    The theft is against the bank.
    RBS can do their enquiries but without a crime report from the police they are not likely to initiate an enquiry. It's amazing how many complaints of this type are dropped when all mention of the individual reporting it to the police are involved.
    Typically they will ask the customer to co-operate with any police enquiry. If the customer refuses to, the bank will refuse to reimburse.
    td_007 wrote: »
    .

    While not taking sides, it always surprises me that banks send out cheques via ordinary mail - at the very least they should be sent via "signed for" or similar.

    Btw it is not just banks, i have received refunds from a variety of organisations - HMRC, Credit Card companies, Utility companies etc...
    A lost cheque can be stopped and replaced very easily. The likelihood of fraud, like the one described in this thread, is very rare. It's not worth the extra cost and staff time to send such items by recorded or registered post - that cost and time will be greater than any fraud losses.
  • antrobus
    antrobus Posts: 17,386 Forumite
    BoGoF wrote: »
    You will need to go to the police and report the fraud.

    These cheque cashing places need to have forms of ID before they will cash the cheque......my experience of these things usually shows the problem is closer to home than people think.

    Do that. But be prepared for a surprise when you find out who actually knicked the cheque.
    opinions4u wrote: »
    RBS ...should be reimbursing the customer, including lost interest, initiating their own fraud investigation and involving the police. In other words, ask them why they haven't reimbursed you yet.

    And that. As in make absolutely clear to RBS on the Monday that you have not received the cheque and that you have reported the theft to the police.

    Although I would say that it may well be that it is Bristol Financial Services, or more likely Bristol Finance and Credit Services who do operate a cheque cashing business in Fishponds, that will bear the loss in the end. A thief doesn't get title to the property he steals etc.
  • chambta
    chambta Posts: 2,770 Forumite
    Part of the Furniture Combo Breaker
    If what you say is true you will get the money. However, it won't happen without police involvement so I suggest you report it and tell the bank that you have done this.
  • ian_h
    ian_h Posts: 340 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I know bank bashing is all the rage at the moment but really this isnt RBS fault - they have posted a cheque which has been lost/stolen/intercepted, it could happen to any piece of post from anywhere, its wrong, its a pain but it isnt RBS's fault - the title of the thread is misleading to say the least. I do wish you well in getting it resolved.
  • nomoneytoday
    nomoneytoday Posts: 4,871 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    The cheque casher will probably end up out of pocket. Should their due diligence have picked this up?
  • BoGoF
    BoGoF Posts: 7,098 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I stand by my original post, the person who cashed the cheque is either the OP or knows the OP bearing in mind the ID that is required to cash a cheque. Interesting to note he/she hasn't been back.
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