Question for shoppers!

Flyboy152

Unintentional wrote: »

Just doing my job. If you want to return something it has to be unused and in it's original packaging.

It is not your job to be rude though, is it?

If the product is faulty, the customer does not need to return it in the original packaging. If the item was bought on-line and returned within the seven day acceptance period, it does not have to be returned in the original packaging, or returned unopened.

MamaMoo_2

Flyboy152 wrote: »

It is not your job to be rude though, is it?

If the product is faulty, the customer does not need to return it in the original packaging. If the item was bought on-line and returned within the seven day acceptance period, it does not have to be returned in the original packaging, or returned unopened.

Yes, but in the situation described, where it was purchased in a shop, and someone is returning it because it's "too complicated" then it seems extremely fair that Unintentional's company will refund it if it is boxed and unopened, considering that they are under no obligation to do so

wealdroam

Flyboy152 wrote: »

It is not your job to be rude though, is it?

Flyboy, why do you mention rudeness?


I can see nothing in Unintentional's earlier post that can possibly lead to any assumption along those lines...

Unintentional wrote: »

Heh I hate it when old people do this. Buy something, use it then try to bring it back because it's too complicated. Then kick off when you refuse a refund because it's been used and that they shouldn't of bought it in the first place if they thought they couldn't use it.

Flyboy152

wealdroam wrote: »

Flyboy, why do you mention rudeness?


I can see nothing in Unintentional's earlier post that can possibly lead to any assumption along those lines...

If someone said to you, "you shouldn't of (sic) bought if you can't use it," would you find that to be a level of customer interaction that would be acceptable to you?

wealdroam

Flyboy152 wrote: »

If someone said to you, "you shouldn't of (sic) bought if you can't use it," would you find that to be a level of customer interaction that would be acceptable to you?

Amazing.

Given what was posted, how on earth can you come to the conclusion that that was actually said to the customer?

Esqui

Some customers frustrate me. I vent about it. Some customers are not techy enough to work their appliances properly. I'll vent about that too. I often think that some people shouldn't buy things because they can't work them.

But I'm happy if I can educate customers enough to be able to do what they need to do for their items, even if it's using only one function out of 10. I'll spend the time where I can to do that. Yes, we have a support centre they can call, but some people respond better to someone showing them exactly what to do. And providing the store isn't rammed full of customers, I will do whatever I can. And knowing Vyle as well as you can do any anonymous person on a forum, I'll wager that he's got exactly the same attitude.

Unintentional

Flyboy152 wrote: »

It is not your job to be rude though, is it?

If the product is faulty, the customer does not need to return it in the original packaging. If the item was bought on-line and returned within the seven day acceptance period, it does not have to be returned in the original packaging, or returned unopened.

Try reading my post again. The example I used wasn't a faulty product.

vyle

Esqui wrote: »

And knowing Vyle as well as you can do any anonymous person on a forum, I'll wager that he's got exactly the same attitude.

For some reason that's made my day .

And yes, I do. I'll sometimes vent, and be sarcastic in private, but I'd wager everyone does that. Retail is one of those things where it's great talking about things you love every day, and very fulfilling helping others, but sometimes the repetition can be a drag and it leads to some innocuous things being very very annoying. It may only be annoying for one particular day, but on that day, every time somebody asks that one trigger question it'll make you want to scream.

It's just one of those things. That being said, if someone asks for a demo of something, I'm always happy to oblige. I'd hate to think that someone would be going home, confused, and miss their favourite tv program because they don't know how to use something, because I know how much of a pain it is to miss that one thing you're looking forward to. Hell, it's a pain for me and I can usually just load up a catch-up service to see it. If someone is coming to me in a tizzy because they can't work their tv, the chances are they don't even know what an internet is, let alone how to access the iplayer.

The only two things that genuinely annoy me are rudeness, and the attitude some people have that it's my fault that they don't understand how to use something and that I should somehow compensate them for it - for instance, with a free call-out for something that isn't a fault. That's a product we SELL, and it's not free to provide... why on earth would we give you a free call out as an apology for something working as intended?

Flyboy152

wealdroam wrote: »

Amazing.

Given what was posted, how on earth can you come to the conclusion that that was actually said to the customer?

I don't know, perhaps it was Unintentional's post that made me think that.

Then kick off when you refuse a refund because it's been used and that they shouldn't of bought it in the first place if they thought they couldn't use it.

Unintentional

Flyboy152 wrote: »

I don't know, perhaps it was Unintentional's post that made me think that.

And where there did I say I said that to a customer?

If your going to buy something such as a laptop or another piece of tech which require knowledge to use. You can't just bring it back a few days later, when you've used it and just expect a refund. We can't resell it and we're under no obligation to do anything if it's not faulty. This is where the 'Shouldn't of bought something you don't know how to use part comes in. Get it now?