Samsung Galaxy Apollo (Android) £5pm for 12 mth then £10 pm for 12mth+£80 quidco

jellyhead

There should be a £5 quidco credit, but also they should be giving you free delivery. I don't know what the other charges are for though?

The £8.51 plus VAT is the £10.21 monthly charge, but we are supposed to get £5 off for the first 12 months.

My bill is not available, so all I can tell you is I rang them about the delivery charge and sim card charge, and they said they would remove them from my next bill.

merrymary

i see they charged me for delivery as well. £5.82 delivery and £5 discount will be credited back to my account.

the £5.21 that we're supposed to be charged monthly is that pre-vat?

jellyhead, you can request to port your number anytime. they'll give your pac which expires after 30 days then you'll request for another one.

i have a payg t-mobile number that i'd like to keep so will do that soon. they said it only takes 24hrs. not sure how long for other networks.

nikki299

I have now made 4 phone calls to t-mobile regarding me being billed £10.21, they keep telling me quidco have not added the £5 discount to their offer and they can't add it. Is anyone else having this problem?
Does anyone have a phone number for quidco, i can't see one on their help section.

payless

why 4 calls- surely at end of first call you say well forget it and cancel.

nikki299

I did say i wanted to cancel in the hope they would actually sort it out but that didn't work!! I don't want to have to send the phone back i really like it, i just want the deal that was offered.

bylromarha

Mmm - have finally logged onto my t-mobile. 12p for voicemail. Shocking. How do I turn off voicemail please?

Ryliesmummy

Got a text today saying my 1st bill would be £10.21, so rang up and explained, all sorted, they tried to change me delievery! Sneaky beggers!

Quidco STILL not tracked, how do I complain??? :mad:

nikki299

Ryliesmummy wrote: »

Got a text today saying my 1st bill would be £10.21, so rang up and explained, all sorted, they tried to change me delievery! Sneaky beggers!

Quidco STILL not tracked, how do I complain??? :mad:

How did u mange to get it sorted???? I have phoned t-mobile and explained 4 times and keep getting told it's quidcos problem!!

Please give me some tips lol

Ryliesmummy

Figured it out. Hope I get the cashback!

Ryliesmummy

nikki299 wrote: »

How did u mange to get it sorted???? I have phoned t-mobile and explained 4 times and keep getting told it's quidcos problem!!

Please give me some tips lol

I just said I joined via quidco so should be getting £5 for the first 12 months and I wasn't happy about being charged the full amount, he was quite helpful and checked it out for me, agreeed I was in the right, then stated there was a delivery charge, to which I quickly replied 'Online orders are free' so he took that off too

Have you had your first bill? He said the discount should appear on that. HTH