EDF online saver 7 cancellation fee.

backfoot

kidohno wrote: »

I may or may not work for EDF Energy.

but I do know...

very little

If you leave the contract before it finishes for ANOTHER SUPPLIER, you will be charged £25.00 (£30) per fuel, whether you feel the price increase on that said tariff is justified or not. It's guaranteed to stay at at least 2% discount on the standard tariff prices. It's a legally binding contract which people agree to.

Legal departments have nothing to do with it. There is no loopohle.

Funny that I have it in writing from the Legal Department that the termination fee is waived. Unless my eyes deceive me.

backfoot

HalloweenJack wrote: »

to the OP

your dreaming if you get the fee wavered for changing COMPANY before your contract is up - NO ONE has had that done.


an obvious problem between the keyboard and the chair.

Incorrect.

Also Scottish Power have done the same with their Online Energy Reward tariff due to end on 31/7/11.

Gerrard_8_lfc

kidohno wrote: »

....................................

Didnt you try to make an a.r.s.e of the OP when he was right. That awkward moment when you realised he was right ?


Regards

Gerrard.

johnbhoy10

Bump.:D

Firstly, thankyou to the 2 more knowledgeable posters in this thread for your input. It was actually you two posting that brought this to my attention in the first place.

Secondly, and this is for kidohno-

Looking at VAST majority of your posts you seem to have some kind of love-in with EDF. Personally i have no real problem with them and have being with them on and off since the days of London Energy. However, i hope people have done their own research before taking your advice if this thread is anything to go by. You may have deleted your rather aggressive posts but they are still there in my responses to you. I hope this can possibly save some people £60. I don't know what your intentions were.

So their you go folks.

If you are considering leaving EDF ONS7 their is a CHANCE you may be able to get the fees waived if they want to be consistent.

Gerrard has kindly posted the link above.

backfoot

johnbhoy10 wrote: »

Bump.:D

Firstly, thankyou to the 2 more knowledgeable posters in this thread for your input. It was actually you two posting that brought this to my attention in the first place.

Secondly, and this is for kidohno-

Looking at VAST majority of your posts you seem to have some kind of love-in with EDF. Personally i have no real problem with them and have being with them on and off since the days of London Energy. However, i hope people have done their own research before taking your advice if this thread is anything to go by. You may have deleted your rather aggressive posts but they are still there in my responses to you. I hope this can possibly save some people £60. I don't know what your intentions were.

So their you go folks.

If you are considering leaving EDF ONS7 their is a CHANCE you may be able to get the fees waived if they want to be consistent.

Gerrard has kindly posted the link above.

Thanks for the kind words and the bump is worthwile for other forum members.:T

Just to clarify the highlighted bit:

All OS7 customers can switch Supplier and the termination fee will be waived.

This is a policy decision not just affecting Gerrard and myself.

It doesn't matter who 'kidhono' works for, he/she is out of their depth. For his/her sake i hope they don't find out. Removing their own posts only illustrates this. We all make mistakes and it better to just apologise.

sunflower_2

backfoot wrote: »

Thanks for the kind words and the bump is worthwile for other forum members.:T

Just to clarify the highlighted bit:

All OS7 customers can switch Supplier and the termination fee will be waived.

This is a policy decision not just affecting Gerrard and myself.

It doesn't matter who 'kidhono' works for, he/she is out of their depth. For his/her sake i hope they don't find out. Removing their own posts only illustrates this. We all make mistakes and it better to just apologise.

"trust me" :eek:

kidohno knows nothing !!

i love it when "employees" preech :rotfl:

what they do not realise is - employer(s) monitor this forum

imo its nothing to do with quoting "legal department", more a case of treating people with respect and having a genuine complaint/reason to transfer :A

backfoot

sunflower wrote: »

"trust me" :eek:

kidohno knows nothing !!

i love it when "employees" preech :rotfl:

what they do not realise is - employer(s) monitor this forum

imo its nothing to do with quoting "legal department", more a case of treating people with respect and having a genuine complaint/reason to transfer :A

Yes this is a fundamental point.

The whole OS7 episode has been an uncomfortable ride for both customers and EDF. Any contractual terms have to be fair and seen in the balance.

So many things went wrong with OS7 but when you get to the right people in EDF (some Customer Service staff and definately the Legals),then you are able to make progress.

Unfortunately, like many other things, EDF's communication line isn't what it might be, so many Customers will probably face a brick wall when they first ask for the fees to be waived.

To save ongoing disputes,the only reason I have mentioned the Legal Department is that it supports a Policy Decision to waive the fees.

I can't pursue and help in individual cases due to Data Protection Rules but I am happy to relay the overall outcome of the discussions and correspondence I have had.

It's pretty clear from many other threads that many OS7 customers will migrate to EDF's fixed products,thereby avoiding the issue anyway. For those who want a variable rate with another supplier, I think EDF have taken a good decision.

We shouldn't also forget that OS7 was an extremely competitive tariff and attracted some good up front inducements.

busybee100

Thank you for this thread. I had decided to wait for better inducements from the other suppliers before switching but if I can switch without penalties I'll shop around now.

Before I ring Kerry can someone tell me why EDF have decided to not impose the penalties for OS7. I would like to sound as if I know what I'm talking about

Edit: I've emailed the above contact, patience not being one of my virtues and received the following:

Customers who decide to leave because of the price increase and who delegate a new supplier will not incur exit fees.


Thank you to everyone who posted.

backfoot

busybee100 wrote: »

Before I ring Kerry can someone tell me why EDF have decided to not impose the penalties for OS7. I would like to sound as if I know what I'm talking about

Edit: I've emailed the above contact, patience not being one of my virtues and received the following:

Customers who decide to leave because of the price increase and who delegate a new supplier will not incur exit fees.

I haven't been told the precise reason but note that SP and Eon have also made some specific concessions recently.

My feeling with EDF, is that they took a sensible and fair view that the combination of the hefty price rise, the errors on billing, the lack of the advertised online system and other problems meant in essence that to also levy a termination fee was untenable.

Personally, I don't think Termination Fees on variable priced products are a Fair Contract Condition. Given the starting point that many of these online products are discounted to standard tariff, Customers have a realistic expectation that such differentials would be maintained throughout the contract period.(irrespective of the small print).Otherwise,it just looks like a con if after signing up,you get stung by massive increases.:o

We have seen SP for example increasing prices by over 50% in many cases, well above their so called 'average' advertised price increase. In such circumstances the levying of termination fees is totally anti competitve from a Regulatory viewpoint but sooner or later, will also be tested under the Unfair Contract Conditions Laws.;)

I imagine the Suppliers are willing to concede the point in the current climate.

busybee100

backfoot wrote: »

Personally, I don't think Termination Fees on variable priced products are a Fair Contract Condition. Given the starting point that many of these online products are discounted to standard tariff, Customers have a realistic expectation that such differentials would be maintained throughout the contract period.(irrespective of the small print).Otherwise,it just looks like a con if after signing up,you get stung by massive increases.:o

I agree, most will not expect price changes before the end of the tie in period.

Unfortunately even with the penalty waiver I'm finding it difficult to find an offer worth tying us in to, might sit tight to and wait for better cash back offers.