wireless printer help

GemBlueTopaz1984

Hi Guys,

Thanks for the tips, i've already installed using the disc, i've done the hp diagnositic stuff and still no luck i'll try connecting without the router.

Thanks

Gem

santer_2

See if these have anything

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02160656&tmp_task=solveCategory&lc=en&dlc=en&cc=uk&lang=en&product=4021935

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=39967&tmp_task=solveCategory&lc=en&dlc=en&cc=uk&lang=en&product=4021935

http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&dlc=en&cc=uk&lang=en&product=4021935

bikeyspice

Have you tried Control Panel > Network and Sharing Centre then "Add a wireless device to the network"?

GemBlueTopaz1984

i've tried without the router but again it won't connect printer said it couldn't support the connection, any other ideas.

thanks

gemma

GemBlueTopaz1984

hi bikey,

yes tried that it just doesn't find the printer. its like the printer is connected to the router the computer is connected to the router but the computer cant see the printer.

Thanks

gem

santer_2

If it is in warranty

http://www8.hp.com/uk/en/contact-hp/phone-assist.html

check the call cost

bikeyspice

Can you logon to the router's home page and see that the network has recognised the printer correctly?

You can find the address by clicking on Start then in the search box enter "cmd"

Then type ipconfig(and press Enter) and the figure next to the "Default Gateway" is what you need to enter into your browser, preceded with http:// e.g. http://192.168.1.254

Ensure that printer is switched on and online

GemBlueTopaz1984

thank for all your help guys all drama over here, rang hp help line, they told me to turn off computer which launched an configure update, turned it off before it was done (obviously not one of my brightest ideas), that sent it into a right spin couldn't get the computer to restart properly so ended up with a whole new problem. Fatal error something, lots of fun. Had to give up on the call with HP cos i couldn't get my computer to work. Well eventually sorted that out. the decided to start again putting the printer next to my router and finding it by the wps button, they connected and bobs your uncle the computer found it so i am all sorted now just wish i had done that this morning a 10am when i started to try to connect them what a wasted day, but thanks for you help and advice anyway guys.

thanks

gem

santer_2

Thank You for letting us know