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wireless printer help

GemBlueTopaz1984
Posts: 220 Forumite
in Techie Stuff
Hi Guys,
Got a bit of a problem with my new HP Photosmart Plus B210, its wireless and although it is showing on its touch screen that it is connected to my router, (correct connection showing) my acer computer cannot detect the printer i've tried all the computer suggestions, i've googled it. I'm not very computer savy so if any one can help please answer in a computer for dummies format.
Thanks
Gem
Got a bit of a problem with my new HP Photosmart Plus B210, its wireless and although it is showing on its touch screen that it is connected to my router, (correct connection showing) my acer computer cannot detect the printer i've tried all the computer suggestions, i've googled it. I'm not very computer savy so if any one can help please answer in a computer for dummies format.
Thanks
Gem
0
Comments
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Have you run through the 'Add Printer' wizard on your Acer to add it as a network printer?604!0
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Hi Tox, Yes i've done all that it just doesn't find it.
thanks
gem0 -
Did you enter the correct IP address of the printer in the wizard?604!0
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yep, on the touch screen on the printer it shows the ip address as 192.168.1.7, when i input this into the computer search to find printer it comes back not found0
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What operating system is your Acer?
Can you ping 192.168.1.7 from the Acer?
Do you have a firewall on the Acer? Try temporarily disabling it.604!0 -
Did it say to do the initial wireless set up when the printer is connected by USB to the computer?0
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no it didn't come with a USB cable0
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i've tried pinging it it says host unreachable and then request timed out all firewall has been disabled while trying to connect it
operating system is windows 70 -
I presume you installed the software that came with it?
There is an HP diagnostic facility you can download here http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&custom_solutionid=lp70011-win-B210&docname=c02523537
Go through the diagnostic section there and see how you get on. Within that page there are 2 further links to download the actual diagnostic tool0 -
Also, the user guide is here
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=110&prodTypeId=18972&prodSeriesId=4021933
According to page 39 it can be set up without a router
Use this section if you want to connect the HP Photosmart to a wireless-capable computer without using a wireless router or access point.0
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