wireless printer help

GemBlueTopaz1984

Hi Guys,

Got a bit of a problem with my new HP Photosmart Plus B210, its wireless and although it is showing on its touch screen that it is connected to my router, (correct connection showing) my acer computer cannot detect the printer i've tried all the computer suggestions, i've googled it. I'm not very computer savy so if any one can help please answer in a computer for dummies format.

Thanks

Gem

Toxteth_OGrady

Have you run through the 'Add Printer' wizard on your Acer to add it as a network printer?

GemBlueTopaz1984

Hi Tox, Yes i've done all that it just doesn't find it.

thanks

gem

Toxteth_OGrady

Did you enter the correct IP address of the printer in the wizard?

GemBlueTopaz1984

yep, on the touch screen on the printer it shows the ip address as 192.168.1.7, when i input this into the computer search to find printer it comes back not found

Toxteth_OGrady

What operating system is your Acer?

Can you ping 192.168.1.7 from the Acer?

Do you have a firewall on the Acer? Try temporarily disabling it.

santer_2

Did it say to do the initial wireless set up when the printer is connected by USB to the computer?

GemBlueTopaz1984

no it didn't come with a USB cable

GemBlueTopaz1984

i've tried pinging it it says host unreachable and then request timed out all firewall has been disabled while trying to connect it
operating system is windows 7

bikeyspice

I presume you installed the software that came with it?

There is an HP diagnostic facility you can download here http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&custom_solutionid=lp70011-win-B210&docname=c02523537

Go through the diagnostic section there and see how you get on. Within that page there are 2 further links to download the actual diagnostic tool

santer_2

Also, the user guide is here

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=110&prodTypeId=18972&prodSeriesId=4021933

According to page 39 it can be set up without a router

Use this section if you want to connect the HP Photosmart to a wireless-capable computer without using a wireless router or access point.