Do contracts with energy companies come under the consumer credit act

lectrospin

spiro wrote: »

So you were with supplier A (your chosen supplier), then you get a bill for a 2 week period from supplier B (not your chosen supplier).

Did you get a final (leaving bill) from suplier A?
Did you start getting billed again by supplier A without you taking any action?

If the answer to both is Yes then the suppiers have realised the wrong meter point was transferred and they have transferred you back.

If the answer A is yes but B is no (you had to call them to sort it out) then the wrong meter point was transferred and they will transfer you back.

Regardless of the above you have used the fuel and have to pay the bill assuming the meter readings are valid (dont overlap).

Answer 1 is not sure i'll have to look
Answer 2 is yes.

Looking at the bills and reminders they sent, the fuel charges are minimum (I don't use that much in 2 weeks) so I'm not that bothered about that if it is correct but it looks like I have still paid my original supplier for the same period also they are trying to charge me a termination fee which I object to on the grounds I never signed a contract with them. Could my original supplier have switched it back causing the termination fee?

lectrospin

Premier wrote: »

Then you should be able to invoke the erroneous transfer customer charter which will mean you will end up being charged as if no transfer ever took place

I've never heard of that charter do you have a link? The only problem is they won't respond to be correspondence.

grahamc2003

When you say you have been with your supplier A a considerable time, is that all at the same property? Or have you been with supplier A at one property, moved to a different property supplied by supplier B but immediately switched in your new property to your previous supplier A?

I'm just guessing, trying to fill in the blanks. If it's not the above, then could you expand with all the relevant information? Are there any possible reasons you can think of why another supplier tried charging you just for a couple of weeks?

Premier_2

lectrospin wrote: »

I've never heard of that charter do you have a link?

http://lmgtfy.com/?q=erroneous+transfer+customer+charter+

lectrospin wrote: »

The only problem is they won't respond to be correspondence.

Follow the companiy's official complaints procedure

davidgmmafan

The two weeks has me puzzled, and leads me to conclude someone has made an error and (at least at one point) realised they have made an error as it takes a minimum of 28 days to change supplier and ET'd often take much longer.

lectrospin

grahamc2003 wrote: »

When you say you have been with your supplier A a considerable time, is that all at the same property? Or have you been with supplier A at one property, moved to a different property supplied by supplier B but immediately switched in your new property to your previous supplier A?

I'm just guessing, trying to fill in the blanks. If it's not the above, then could you expand with all the relevant information? Are there any possible reasons you can think of why another supplier tried charging you just for a couple of weeks?

I was with my current and original supplier for 8 months I think at a single property, i'm always looking at other companies to make sure I have the rest possible but i've never found any worse switching to.

lectrospin

Premier wrote: »

http://lmgtfy.com/?q=erroneous+transfer+customer+charter+



Follow the companiy's official complaints procedure

I did, I have written twice to the address given and they haven't repsonded.

lectrospin

davidgmmafan wrote: »

The two weeks has me puzzled, and leads me to conclude someone has made an error and (at least at one point) realised they have made an error as it takes a minimum of 28 days to change supplier and ET'd often take much longer.

That seems likely so why do I have to pay a cancellation fee?

Edit: Found out something interesting. Some suppliers will register you as a new customer rather than reverting an erroneous transfer because the sales guy often gets a bonus for signing up a new customers. Should probable find out what my original supplier actually did.

So if they didn't do it properly as an erroneous transfer what can I do?