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Vodafone have sent me a second hand phone
Comments
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Indeed ... a Desire C does not compare to the Sensation. Vodafone fail again.0
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Hi future PG,
I am sorry to hear that you are unhappy with the handset you have been supplied with as a replacement.
As simax has mentioned, we do offer refurbished or return sale handsets as a replacement under the warranty. It should be a like for like replacement if the exact model cannot be supplied.
If you would like to discuss this further, I will be happy to help. You can contact me via email to the address here with WRT135 FAO Heidi in the subject.
Kind regards,
Heidi
Web Relations Team
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
I know someone who ordered a brand new iPhone 4S from Vodafone and received a secondhand one that another customer had returned to Vodafone within the distance selling cooling-off period. This was discovered when Apple informed the buyer that the warranty expiry date was much less than one year from the purchase date. Fortunately Vodafone admitted what they had done and replaced it. So with Vodafone, this problem is not confined to replacement phones but also affects supposedly brand new phones.0
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