I need help with my o2 phone contract!

AdzBrown

Haha good advice! Does it have to be the store I bought it from?

Tony5101

To be honest - you're still contracted for a minimum of 12 months...so you can't leave yet anyway. I don't think you're going to be able to say anything to "worry" them about losing you as a customer. It sounds like you don't stray (by much or even at all) above your allowances...so they've got no incentive to be "worried" about losing you.
I know it's not what you want to hear - but you'll have to sit out the rest of your contract until the normal upgrade "window" opens for you.

AdzBrown

So basically you're saying I should let them get away with mis-selling me a phone contract? I know it's going to be hard to prove but I would never of taken out this particular contract if the early upgrade hadn't been offered to me.

grumbler

AdzBrown wrote: »

I don't think that's an option, that'll mean I have to pay £200+ after selling the phone. Do you think I was mis sold the contract?

I think you can downgrade at least once before cancelling.

Tony5101

Is downgrading an option on a business contract? Don't know the answer - just asking the question...

BRSurvivor

AdzBrown wrote: »

What are my rights here? I've complained to o2, they are saying there's nothing they can do. I feel like it's been mis sold to me. I wouldn't of taken the contract out if these new policies were applicable then.

Please help!

I don't think there are any new policies with regards to this. On a business contract your are allowed an early upgrade - when you upgrade you take out a new contract. I took out a contract (not business) in July 2009, and knew that I would be allowed to upgrade 1 month early, but also understood without it having to be explained to me that I upgraded with a new contract.

You could upgrade now, get a new 24 month agreement and upgrade again in 12 months. Also, I thought all 02 pay monthly customers could upgrade onto 12, 18 or 24 month contracts - but obviously you'll pay more for the handset on 12 than 18 months, and more on 18 months than 24 months - with higher monthly payments.

AdzBrown

BRSurvivor wrote: »

I don't think there are any new policies with regards to this. On a business contract your are allowed an early upgrade - when you upgrade you take out a new contract. I took out a contract (not business) in July 2009, and knew that I would be allowed to upgrade 1 month early, but also understood without it having to be explained to me that I upgraded with a new contract.

You could upgrade now, get a new 24 month agreement and upgrade again in 12 months. Also, I thought all 02 pay monthly customers could upgrade onto 12, 18 or 24 month contracts - but obviously you'll pay more for the handset on 12 than 18 months, and more on 18 months than 24 months - with higher monthly payments.

This isn't how it was explained to me. The salesman specifically said I could get a new phone 12 months into the contract. Nothing was said about having to then extend the contract to another two years. The way I understood it was that it wouldn't be a new contract, just getting a newer phone half way through the existing contract.

Also, they have already said that if I upgrade now I can't upgrade again until the end of the two years, so June 2013.

Tony5101

AdzBrown wrote: »

This isn't how it was explained to me. The salesman specifically said I could get a new phone 12 months into the contract. Nothing was said about having to then extend the contract to another two years. The way I understood it was that it wouldn't be a new contract, just getting a newer phone half way through the existing contract.

Also, they have already said that if I upgrade now I can't upgrade again until the end of the two years, so June 2013.

I realise that this is your first contract - but did you really think that they would "give" you a £300+ phone, based on a contract where you are paying £20 a month, (a guess at the figures based on previous post) where you get phone/call/text/data allowance all bundled for approx £240 per year? I'm not an accountant.....but those figures just don't stack up.
And then they would give you ANOTHER new phone at the mid point or 12 months of your current minimum term - without any type of contract extension?

Sorry mate - but I think there has been a great deal of mis-understanding and huge amount of naivity here.

AdzBrown

Tony5101 wrote: »

I realise that this is your first contract - but did you really think that they would "give" you a £300+ phone, based on a contract where you are paying £20 a month, (a guess at the figures based on previous post) where you get phone/call/text/data allowance all bundled for approx £240 per year? I'm not an accountant.....but those figures just don't stack up.
And then they would give you ANOTHER new phone at the mid point or 12 months of your current minimum term - without any type of contract extension?

Sorry mate - but I think there has been a great deal of mis-understanding and huge amount of naivity here.

£36 a month. I know I must of been naive, which is another reason why it should of been explained better. He never mentioned once about a contract extension.

So my only options are to keep this phone for a year or get a new phone and keep that for two years?

OneADay

AdzBrown wrote: »

£36 a month. I know I must of been naive, which is another reason why it should of been explained better. He never mentioned once about a contract extension.

So my only options are to keep this phone for a year or get a new phone and keep that for two years?

If you are after a new phone and do not like the current one, work out how much your blackberry is worth now if sold on the phone cashback sites or what you might get on ebay.

If its worth it - then sell it and pay towards a new phone.

Leave the contract running and you probably should get some sort of upgrade offer around month 18 I would have thought (check with o2 when you are going to be eligible). But probably best to go for 12 month contract next time (vodafone do them and some on talkmobile).