No internet connection :s

ayeshasi

My husbands laptop is connecting to the wirelesa and so is my ipad, but m laptop is jus not connecting...past few days i have had a message from avira again and again that a virus is attempting, but i did click remove. Not sure, is the virus still there?

Any ideas what k should do?

Running windows 7

bengalknights

Run a program called hijack this and post the results also do a full virus scan and download a program called malware bytes which will help remove any remnants.

ayeshasi

Just scanning with malwarebytes, had it saved in my programs......

ayeshasi

How do i post the results here? No connection....im on my ipad at the moment.....done a quick scan on malwarebytes and found 2infections, spyware.bank and trojan.dropper.....should i remove selected?

spud17

ayeshasi wrote: »

How do i post the results here? No connection....im on my ipad at the moment.....done a quick scan on malwarebytes and found 2infections, spyware.bank and trojan.dropper.....should i remove selected?

Yes, but did you also update before you scanned?

Open the logs tab in Malwarebytes, highlight the relevant log then 'open'.
The log will appear in 'Notepad', click anywhere on the log (make it active) then Ctrl+a, right click, 'copy' and 'paste' it into your reply.

scheming_gypsy

spud17 wrote: »

Yes, but did you also update before you scanned?

Open the logs tab in Malwarebytes, highlight the relevant log then 'open'.
The log will appear in 'Notepad', click anywhere on the log (make it active) then Ctrl+a, right click, 'copy' and 'paste' it into your reply.

they're on their iPad and running the tests on their laptop.

scheming_gypsy

what isn't your laptop connecting to? the wireless router or the internet?

ayeshasi

Its connected to the wireless router...not connecting to the internet

scheming_gypsy

what actually happens when you try?

if you click start and in the find box type in cmd and then press enter, it should bring up a black box. In the black box type in
ping https://www.google.co.uk (and then press enter).

what happens when you do that?

ayeshasi

Gives ping statistics etc, u need the number?

ayeshasi

Packets sent =4, rcvd=4, lost =4
approx round trip
Minimum 27ms, maximum 33ms, average 30ms