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When does a Talk Talk Broadband Download Allowance Month Start?

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jimbo40
jimbo40 Posts: 14 Forumite
in Broadband & internet access
Hi all
I have received a letter from Talk Talk saying that I am over my 40gb allowance for May. However my billing period is from the 17th of the month to the 16th. Does anybody know the start of the download month? Is it from the 1st of the month or from the start of your billing period. Two separate phone calls to TT CS gave me the two above answers !

Comments

  • bod1467
    bod1467 Posts: 15,214 Forumite
    I don't KNOW, but my opinion would be that it is based on your billing cycle rather than calendar months.
  • baby_frogmella
    baby_frogmella Posts: 1,556 Forumite
    I'm with TalkTalk and their broadband allowance runs from the 1st to the 30th/31st of the month, irrespective of when you get billed.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    From the horses mouth, as it were. :) Thanks for clarifying.
  • Pix123
    Pix123 Posts: 4 Newbie
    Part of the Furniture Combo Breaker
    They never complain about all the months you use well under your 40gb allowance !!!!

    But go over for just one month, after being a good customer for many years, and they immediately complain and try to get more money out of you !!!
  • bod1467
    bod1467 Posts: 15,214 Forumite
    Just one month over? I think you'll find they automatically apply the boost (at £5) if you go over for 3 months in any 6 month rolling period. (Or, at least that's what their terms say). Although they DO send a warning email any time you go over. :)

    The boost (if applied) must remain for 30 days and then you can remove it.

    (I'm not with TT, but reading their forums is very enlightening. ;) )
  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Pix123 wrote: »
    They never complain about all the months you use well under your 40gb allowance !!!!

    But go over for just one month, after being a good customer for many years, and they immediately complain and try to get more money out of you !!!

    quick, it's a newb without a warning sticker telling us to be nice.. get 'em!
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • Pix123
    Pix123 Posts: 4 Newbie
    Part of the Furniture Combo Breaker
    brettcta wrote: »
    quick, it's a newb without a warning sticker telling us to be nice.. get 'em!

    Did you read my comment before you quoted it ?????????
  • steveE2
    steveE2 Posts: 1,323 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Pix123 wrote: »
    Did you read my comment before you quoted it ?????????
    Pix123 it's a remark to the more established forum members not specifically aimed at you,very tongue in cheek.

    Oh and welcome
  • jizadine
    jizadine Posts: 117 Forumite
    The calculations are made from 1st of month to last day of month - you can check your usage from your MyTalk account.

    J
  • bod1467
    bod1467 Posts: 15,214 Forumite
    jizadine wrote: »
    you can check your usage from your MyTalk account.

    With a 3 day lag. ;)
This discussion has been closed.
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