Sky Connect

Occy

Hi,

I am thinking of swapping from BT option 3 to Sky Broadband saving ~£13.5 a month, I have checked my exchange and there are no LLU options.

First if the only option at the exchange is BT does switching to anyone else's BB change anything significant apart from cost.

I have read somewhere that Sky's non-LLU offering is not good, is that true or is that exchange dependant.

Thanks in advance

Occy

Mark_In_Hampshire

It is true, and is largely exchange independent.

The choice of ISP can make some difference, as here: for good ISPs on a market 1 exchange try Zen, IDNET and maybe Aquiss.

spike7451

Occy wrote: »

Hi,

I am thinking of swapping from BT option 3 to Sky Broadband saving ~£13.5 a month, I have checked my exchange and there are no LLU options.

First if the only option at the exchange is BT does switching to anyone else's BB change anything significant apart from cost.

I have read somewhere that Sky's non-LLU offering is not good, is that true or is that exchange dependant.

Thanks in advance

Occy

I worked in Sky's Tier 2 department when Sky originally launched their BBand service & left around 2009.
Tier 2 was mainly responsible for continuing the work carried out bt Tier 1.We had diagnostic tools & progressed faults thru to BT for resolution.
Off-Net (Connect) faults were much,much harder to fix as we relied on BT to fix them,wheras when we merged with Tire 3,we had access to the exchange equipment to fix On-Net,but not for Connect.On average,it took around 3 weeks to fix a Connect fault with numerous rejected fault reports from us.(BT would log the fault as no fault found so we'd reject it)

Occy

Many thanks for responses above.

I guess if I am looking for a hassle free cost saving maybe I should just go to BT say I am off and see what I can negotiate from them in terms of a discount to stay.

OccY

fuzzypicklehead

I've been with Sky Connect BB for just over a year, and it's been fine (touch wood!). No problems or downtime thus far. Overall, I've been a lot happier with sky than I was with BT previously.