little advise please

monkey5_2

Just from my experience I find its better to put things in writing, I had the same experience with natwest and was promised allsorts over the phone with no record of it. I would send the template letter, adjusted if needs be and give them 12 days from when they recieve it to reply. This worked for me and I got all my agreements within the 12 days x

1984jacko

i just spoke to hsbc and i was told that it would take up to 8 weeks for it to be sorted out but i am going to keep ringing back every week to see if there is any progress and after 8 week if i hear nothing i will send them the template letter.

1984jacko

just got a letter of hsbc and they sent me the questionnaire to fill in so i will send that tomorrow and see how i get on!

1984jacko

update

hsbc have offered me £3520.55.
they said they have reviewed my claim in accordance with the requirements from the financial services.
it says that the money offered will effectively return the protection premiums i paid inc interest.
do i accept this as a final settlement or what else could i do?
thanks for any help
matt

amersall

Well done.
They have offered you the correct redress,as per FOS guidlines,if you get the figures and you think they are wrong,then you can dispute these.

1984jacko

i spoke to hsbc today and they basically said it would take another 8+ week to sort out as they are very busy. but i cant understand why they dont give you a detailed breakdown in the first place. and as i dont have any of the original documents i dont know how much ppi i was wrongly paying so i dont know if they are trying to fob me off?
any help would be great
thanks matt