Direct Debit due Monday taken Saturday

noh

roy_harper wrote: »

If I don't pay by D/D then I get a £10 admin fee for not paying by D/D.

I don't think it's entirely clear that this is policy.

If the D/D date I signed up to is for the 21st of the month, then that's when it should be taken - I don't think this is okay to lose the weekend's money and food, because the bank take it four days earlier.
If the D/D came out on 21st I would be able to cover it fine.

It's not okay, and I'm shocked you think it is.

But the DD hasn't gone early. It will go on Monday the 20th as expected.

YorkshireBoy

roy_harper wrote: »

i don't think it's entirely clear that this is policy.

From your account T&Cs...

Managing your money, some points to note

Keeping you up-to-date

It is important that you’re aware of your balance and how available funds are affected by overnight and real time transactions. The amount of funds you can withdraw at weekends and on bank holidays will take account of standing orders, direct debits, debit card transactions, forward dated payments and salary payments due on the next business day.

Please remember that some instructions for payments to be made from your account (including payments by cheque, direct debit and some standing orders) are processed during the night before the payment is due. To be sure that a payment can be made, you should ensure that you have sufficient available funds in your account by close of business on the business day before the payment is due to be made. For example, if a direct debit is due to be paid on a Monday, you should make sure that you have sufficient available funds in your account by close of business on the Friday before. Please note that even on a weekday evening the amount available for withdrawal will be affected by payments due on the following day.

http://www.natwest.com/downloads/global_options/Guide_Fees_Interest.pdf (page 84)

It's hard to see how they could have made it more clear!

Twister84

roy_harper wrote: »

If I don't pay by D/D then I get a £10 admin fee for not paying by D/D.

I don't think it's entirely clear that this is policy.

If the D/D date I signed up to is for the 21st of the month, then that's when it should be taken - I don't think this is okay to lose the weekend's money and food, because the bank take it four days earlier.
If the D/D came out on 21st I would be able to cover it fine.

It's not okay, and I'm shocked you think it is.

Direct Debit payments are always taken "on or around" the due date.

Hence this covers the company anyway should they decide to take it earlier or later than the date they've given you.

YorkshireBoy

Twister84 wrote: »

Direct Debit payments are always taken "on or around" the due date.

Hence this covers the company anyway should they decide to take it earlier or later than the date they've given you.

I'm not sure that's correct Twister.

All my current DDs are taken "on xx/xx/xx or the next working day after". I did once have a credit card with Capital One, and another with John Lewis, who said "on or within 3 days" of xx/xx/xx", but I would imagine they were by far in the minority.

If you think about it they can't say "on or around", because they haven't defined "around". Is it within 2 days?..3?...a week?...or what?

3v3

roy_harper wrote: »

If I don't pay by D/D then I get a £10 admin fee for not paying by D/D.

I don't think it's entirely clear that this is policy.

If the D/D date I signed up to is for the 21st of the month, then that's when it should be taken - I don't think this is okay to lose the weekend's money and food, because the bank take it four days earlier.
If the D/D came out on 21st I would be able to cover it fine.

It's not okay, and I'm shocked you think it is.

I don't understand how you have lost out on food? Unless you don't get your pay into the account until today; and even then, that would suggest that you a) don't keep a stock of food in your cupboard and b) you live to the final penny before pay day? In which case, you would benefit enormously from focusing on budgeting, building an emergency fund and, on the food front, learning how to shop and cook so that you will always have something in the cupboard to eat to last you a few days.

pinkdalek

roy_harper wrote: »

If I don't pay by D/D then I get a £10 admin fee for not paying by D/D.

I don't think it's entirely clear that this is policy.

If the D/D date I signed up to is for the 21st of the month, then that's when it should be taken - I don't think this is okay to lose the weekend's money and food, because the bank take it four days earlier.
If the D/D came out on 21st I would be able to cover it fine.

It's not okay, and I'm shocked you think it is.

£10 fee - company's policy not the banks.
D/D date 21st? Well that's Tuesday which would imply the company is taking the direct debit prior to the due date which should be an issue/complaint with the company.

I was only offering an alternative suggestion for how you can pay your bills and be in complete control of your money. The bank asks that monies need to be in your account on the working day prior to a direct debit due date so your bills can be paid without incurring charges.

chambta

3v3 wrote: »

I don't understand how you have lost out on food? Unless you don't get your pay into the account until today; and even then, that would suggest that you a) don't keep a stock of food in your cupboard and b) you live to the final penny before pay day? In which case, you would benefit enormously from focusing on budgeting, building an emergency fund and, on the food front, learning how to shop and cook so that you will always have something in the cupboard to eat to last you a few days.

The only was money would be 'lost' to any degree would be if the OP was paid their salary on the Monday and the company paid it by FP rather than BACs.

pmduk

YorkshireBoy wrote: »

From your account T&Cs...

It's hard to see how they could have made it more clear!

You forget that some people don't read terms and conditions on principle.

chambta

pmduk wrote: »

You forget that some people don't read terms and conditions on principle.

I find that those people are the ones who have things go 'wrong'.

Twister84

YorkshireBoy wrote: »

I'm not sure that's correct Twister.

All my current DDs are taken "on xx/xx/xx or the next working day after". I did once have a credit card with Capital One, and another with John Lewis, who said "on or within 3 days" of xx/xx/xx", but I would imagine they were by far in the minority.

If you think about it they can't say "on or around", because they haven't defined "around". Is it within 2 days?..3?...a week?...or what?

YB, that was only an example - sorry for not making it clear.

My example still stands though - Direct debits do not always go out on the specific day mentioned.