Direct Debit due Monday taken Saturday

3v3

roy_harper wrote: »

I'm amazed and angry at NatWest's policy.

I looked at mini-statement today 18/06/2011 and found a D/D dated 20/06/2011 for £50 ish just gone from my account to pay the D/D due on Monday.

They have just deprived me of £50.

The 'chat' advisor flagged up some details about them making a decision that this money should be there to pay my D/D on Monday.

Errrm isn't that up to me? Apparently not.

You haven't been "deprived" because that money was earmarked for the DD anyway.
It wasn't taken without your consent, therefore, it was as a result of your decision to pay by DD and authorise those payments.

Save your blood pressure.

anna_grant

roy_harper wrote: »

I'm amazed and angry at NatWest's policy.

I looked at mini-statement today 18/06/2011 and found a D/D dated 20/06/2011 for £50 ish just gone from my account to pay the D/D due on Monday.

They have just deprived me of £50.

The 'chat' advisor flagged up some details about them making a decision that this money should be there to pay my D/D on Monday.

Errrm isn't that up to me? Apparently not.

Not sure how they've 'deprived' you of £50 if that money was meant to be going out for a DD on Monday?

Lloyds TSB do the same but you have until 15:30 that day to put your account into credit if it isn't. Nationwide don't allow you to do that - if the money's not there to cover the DD, it fails.

coolesticeking

And it states this in the T&C's that you agreed to when you opened the account

stclair

YorkshireBoy wrote: »

Indeed it isn't. There was another post earlier Saturday on the same subject, and there will be a couple more today, it being Sunday (also a non-bank working day).

And then there's next weekend...!

We go through this drama most weekends dont we?

JuicyJesus

stclair wrote: »

We go through this drama most weekends dont we?

It's a pity that that "common questions" thread that's stickied isn't a) updated and b) in MASSIVE text. Preferably with a special bit of software like Clippy could pop up whenever someone makes a post on a Saturday that includes the words "NatWest" and "Direct Debit", and tell them "Hi! It looks like you're asking an obvious question that everyone is thoroughly sick of answering! Go away!"

We can dream.

pinkdalek

roy_harper wrote: »

I'm amazed and angry at NatWest's policy.

I looked at mini-statement today 18/06/2011 and found a D/D dated 20/06/2011 for £50 ish just gone from my account to pay the D/D due on Monday.

They have just deprived me of £50.

The 'chat' advisor flagged up some details about them making a decision that this money should be there to pay my D/D on Monday.

Errrm isn't that up to me? Apparently not.

Works the other way, if you had a payment due into your account (eg wage) on Monday you would be able to spend it earlier.

If you are not happy, then don't pay your bills by direct debits, ask the companies to send you invoices and then you can pay your bills in your own time when it suits yourself.

roy_harper

pinkdalek wrote: »

If you are not happy, then don't pay your bills by direct debits, ask the companies to send you invoices and then you can pay your bills in your own time when it suits yourself.

If I don't pay by D/D then I get a £10 admin fee for not paying by D/D.

I don't think it's entirely clear that this is policy.

If the D/D date I signed up to is for the 21st of the month, then that's when it should be taken - I don't think this is okay to lose the weekend's money and food, because the bank take it four days earlier.
If the D/D came out on 21st I would be able to cover it fine.

It's not okay, and I'm shocked you think it is.

stclair

roy_harper wrote: »

If I don't pay by D/D then I get a £10 admin fee for not paying by D/D.

I don't think it's entirely clear that this is policy.

If the D/D date I signed up to is for the 21st of the month, then that's when it should be taken - I don't think this is okay to lose the weekend's money and food, because the bank take it four days earlier.
If the D/D came out on 21st I would be able to cover it fine.

It's not okay, and I'm shocked you think it is.

The thing is though as people have already mentioned. Most banks require the funds to be in your account the working day before they are due.

If the policy is an issue you may want to consider switching to another bank or if you know the DD is going to debit your account on a Monday withdraw all your funds on the Friday then make sure the money is put back in your account before 14.30 on the Monday to prevent the DD bouncing.

I wonder why no one ever moans about credits hitting there account on Saturday dated for a Monday

dzug1

roy_harper wrote: »

If I don't pay by D/D then I get a £10 admin fee for not paying by D/D.

I don't think it's entirely clear that this is policy.

If the D/D date I signed up to is for the 21st of the month, then that's when it should be taken - I don't think this is okay to lose the weekend's money and food, because the bank take it four days earlier.
If the D/D came out on 21st I would be able to cover it fine.

It's not okay, and I'm shocked you think it is.

Sorry, HOW would you cover it? And more importantly how would the bank know you were going to cover it when it schedules the DD to take place?

jen245

roy_harper wrote: »

If I don't pay by D/D then I get a £10 admin fee for not paying by D/D.

I don't think it's entirely clear that this is policy.

If the D/D date I signed up to is for the 21st of the month, then that's when it should be taken - I don't think this is okay to lose the weekend's money and food, because the bank take it four days earlier.
If the D/D came out on 21st I would be able to cover it fine.

It's not okay, and I'm shocked you think it is.

And if the bank did allow you to withdraw it, you'd be on here moaning about bounced dd's and the associated charges. Honestly there's no pleasing some people