Slow Speed On BT Line

GirishM

I wonder if anybody has any ideas on my problem ..

Up until a month ago I had a Virgin line (my main number) and a BT line that was originally put in for broadband when it wasn't available ob cable. The BT line currently has Sky broadband on it and gives a good speed of about 13-15mb. I decided to save costs by cutting out one line and opted to stay with a BT line. For various reasons it turned out that to transfer the Virgin number (which i needed to retain) putting a new line in was the best option. I could afterwards cancel the old BT line I had. When placing the order with BT I was assured that the new line would give me the same sort of speed as the existing BT line I had. In the event after the line was put and number transferred, the estimated speed turns out to be 6mb. I have tried to get an an answer from BT as to why 2 lines coming into the same property from the same exchange give such differing speeds. I have talked to countless people with no joy. I am reluctant to put broadband on the new line if all I will get is 6-8mb where the other line currently give me 13-15mb. BT have tried to talk me into going for BT Infinity but the cost is 3 times the 7.50 I pay Sky. Yes I will get faster speed but for my purposes 13-15mb is more than good enough.

Hammyman

OK, sounds like your exchange is like ours, a BT line is standard ADSL Max so you get a max of 8MBit but on Sky LLU you were on ADSL2+ as am I. If you are saying you got 13-15MB on Sky then 6-7Mbit on BT ADSL Max sounds right.

bod1467

Further to that good advice, it might be worth checking that there is capacity at the exchange to accept a new LLU connection. (Just in case - it has happened to other people I've heard of).

Mark_In_Hampshire

Always keep the same physical line if it works well Different lines can have different properties.

There are a host of reasons why two lines to the same property could run at different speeds including but not limited to

- lines of different lengths/routes
- one is all copper (the quicker one) the other all or part aliminimum (the slower one)
- technical/profiling issues

However: that doesn't apply to you yet. In your case the lines aren't different speeds (we can't know that until the new one gets activated) but the estimates are different. It may well be that the new line will run at the same speed, faster or slower. But you can never know until it's activated, unfortunately.

I do wonder if the estimate is based on the original number of your new physical line which might have resided a mile further away from the exchange hence half the speeds.

iniltous

GirishM wrote: »

I wonder if anybody has any ideas on my problem ..

Up until a month ago I had a Virgin line (my main number) and a BT line that was originally put in for broadband when it wasn't available ob cable. The BT line currently has Sky broadband on it and gives a good speed of about 13-15mb. I decided to save costs by cutting out one line and opted to stay with a BT line. For various reasons it turned out that to transfer the Virgin number (which i needed to retain) putting a new line in was the best option. I could afterwards cancel the old BT line I had. When placing the order with BT I was assured that the new line would give me the same sort of speed as the existing BT line I had. In the event after the line was put and number transferred, the estimated speed turns out to be 6mb. I have tried to get an an answer from BT as to why 2 lines coming into the same property from the same exchange give such differing speeds. I have talked to countless people with no joy. I am reluctant to put broadband on the new line if all I will get is 6-8mb where the other line currently give me 13-15mb. BT have tried to talk me into going for BT Infinity but the cost is 3 times the 7.50 I pay Sky. Yes I will get faster speed but for my purposes 13-15mb is more than good enough.

If this is the method you want to use to get the virgin number on a copper pair line, why dont you order a new line and broadband from Sky, this way the speed you will get should be the same as the speed on the existing BT/Sky combo line, as already said if BT only do upto 8Mb broadband in your exchange then you wont get the same speed you get with Sky, if BT does do upto 20Mb broadband then the speed will be similar regardless of the speed estimate