Is BT capable of comprehending what you say?

rogcal

A simple query put to BT's technical dept results in yet again "please check your system and all connections" even after you've made it quite clear to them that you've done all that before contacting them.

In this recent case it was consistently slow connection speed over a period of days which was also affecting my neighbours and other BT internet subscribers in our village and all I wanted to confirm with BT was did they know about the problem and when was it likely to be resolved.

Not a difficult query to answer but obviously something that BT is incapable of.

When will BT start using staff who can understand a simple request for information on whether there is a fault at their end and comeback with a simple yes there is or no there isn't.

The speeds are back to their normal level now for all of us, so it is pretty obvious it was a BT problem but the only contact I get is from BT is guy in India who rings me and asks if I've my checked system blah, blah, blah and hasn't even bothered to check if there was/is a fault with their equipment.

When oh when are BT going to get their act together and stop wasting my and their time because they have staff who do not read and understand what is being asked of them!:mad:

Mark_In_Hampshire

Given that BT has been shoddy in the customer service, provisioning and billing departments for as long as I can remember, I suspect the answer to your last question is "never". Or, more accurately, when enough people vote with their custom or lack thereof.

kwikbreaks

Sorry but I couldn't follow the gist of your post. Have you tried turning your router on and off and reinstalled Windows?

bod1467

I've heard Alt-F4 works wonders.

rogcal

Sorry but I couldn't follow the gist of your post

I'm assuming you're having a laugh or are you hoping to work for BT.;)

kwikbreaks

Well if you're going to be rude.. *click*

rogcal

Well if you're going to be rude.. *click*

Aw shucks, kiwibreaks has clicked off.:(

Hope they remember to turn on again!:j

kwikbreaks

The problem is all the big ISPs seem to have offshore script readers as their first line of defence in stopping customer bothering them. Those people are unlikely to have any information at all about local faults and conditions so they'll just plough on with their script regardless of what you say or ask. The only way out if you expect to get quality support is to go with a quality ISP who employs quality staff - they'll charge quality prices too of course.

spike7451

I called BT with my line fault & when the bloke on the phone started his spiel,I explained that I was a Telecomms engineer by trade & had done all the tests..this confused him so he started going on about engineer charges if a engineer came out,to which I confirmed the fault was outside,not in my home..he was even more confused & started to aske me if I'd changed phones,disconnected extensions..so I explained I was using an industry standard linesmans buttphone..he didn't know what that was.
So the engineer came out..used my buttphone as he didn't have one & couldn't find a fault...A couple years later,when I got BT Broadband,guess what?...They FOUND a FAULT on my line!!