Replacement Sky HD box... for free?

madgagoo

Can I get a new box if I have the old (White) sky+ box? If sonwhat number do I ring? Thanks.

Notsram

It depends what model your skybox is. They're only replacing the old Thompson models, I believe. And I also think (lost the original letter from Sky, so can't confirm this) that the offer has now expired.

To (hopefully) conclude my story, I phoned the Sky engineer and he basically confirmed what I thought. That it'd cost me £60 for a wireless connection. Funny thing is that he said he could come back and fit a cabled connection for free. That's a 40ft+ cable. Surely that would cost more than £60 for his time plus the parts?

Anyway, I then phoned Sky and had a bit of a whinge about the £60 charge. The man at the other end said he was sorry but there was nothing he could do about it. So I then asked to be put through to cancellations. Once through, I said point blank that I wanted to cancel my subscription. The guy put me on hold for about 3 minutes, then said that although he couldn't give me the Wifi connector for free as such, he could refund any payment I made. So I've paid £60 and apparently the money will be back in my account within two working days and I'll have my Wifi connection some time next week. Will be keeping a very close eye on my bank account to make sure the £60 goes back in though...

Notsram

Quick update for anyone interested... my Wifi thingy arrived within 3 days and works very well (apart from losing the Wifi network settings when it's switched off, but I can live with that). Sky took the £60 from my account and whilst it took 5 days rather than the promised two, the money was refunded so I'm a happy bunny.

colshandy

Hi, I also recieved a letter for a free box but cant find the thing. Does anyone have the number to call. Thanks