Virgin Media Network Password Problem

Happy_bunny

I've recently bought a new laptop but when i try to connect to my Virgin wireless broadband I'm getting a prompt to add my network security password - but have no idea what it is

I've rung virgin (aka hopeless helpdesk) who told me that my password would be on my welcome letter - from 3 years ago! As I've only had the PC I'd been using it connected up via the wires so never needed it.

Anyone able to help? Please don't make me have to listen to Virgin hold music again, don't think i can handle a second dose today or ever! :eek:

robt_2

Is it on a sticker on the back of your mode/router?

moderngirl

if you want wifi on your laptop, you need to get the passwork from the router.
in the address bar on IE type in 192.168.1.1 ( if its a standard hub )
then on the left hand side it will say wireless settings ( or similar, i am trying to remeber this from memory )
click wireless settings and i think there are a few boxes a, b, c, d, and codes in them, type the identical code to a, into the laptop and it should allow you wifi.
Please correct me if i am wrong but dont be rude, like i say im trying to remember from memory.

Widelats

You sure its not asking for a WEP key?

Happy_bunny

Widelats wrote: »

You sure its not asking for a WEP key?

This might be it! Driving me mad, have tried allsorts of passwords found on the web help pages but no success.

I'm a sad panda shiny new lappy which i can't use!

Widelats

Happy_bunny wrote: »

This might be it! Driving me mad, have tried allsorts of passwords found on the web help pages but no success.

I'm a sad panda shiny new lappy which i can't use!

I do not know how to set up a WEP, so i am no help here, i think if you try and set up a new network on your laptop you can make your own WEP key code - i think.

Happy_bunny

Thanks for all the replies guys, Finally sorted!

littlecat29

happy bunny - how did you do it?? im having the same problem trying to log on to a work laptop at home... thanks!

Happy_bunny

littlecat29 wrote: »

happy bunny - how did you do it?? im having the same problem trying to log on to a work laptop at home... thanks!

Assuming your on virgin with a netgear router - Type 192.168.1.1 into a connected puter and add virgin as name and password as password, then change the name under SSID to something different, then add a different password at the bottom (passphase)

When you search for the network on work lappy under the new name & enter the new password you've just created.

PHEW........Make sense? Hope it works for you

gaming_guy

...........

Happy_bunny

gaming_guy wrote: »

it's best (and easier) to change wireless settings using a computer that is connected to the router via a network (ethernet) cable rather than over wireless.

Cheers for explaining better, I was talked through it so had to go from memory!