HELP! Littlewoods are IGNORING me!

humptydumptyegg

I really am at the end of my tether and just don't know what to do. I am due to move house this weekend and 2 weeks ago ordered two wardrobes for the new house.

They arrived badly damaged (visible still in original packaging) and I have been trying to get them collected for over 2 weeks now. I have rung customer services 6 times, each time they tell me they cannot put me through to the upholstery department (who apparently have to arrange the collection). Each time I tell them I am moving house this weekend and cannot take them with me. I have been given lots of telephone numbers (all 0844) all of which take a minimum of 10 minutes to get through to, the current one has a waiting time of 44 minutes. I just don't know what to do. I have spoken to people who tell me the records show I have only rung once about it (I rang twice just this past Monday and get promised the earth! - but no notes on the account) NO ONE WILL HELP ME. I ask to speak to a manager, they say that'll take 4 hours. I say 'do it' and NO ONE RINGS ME BACK!

I have been a loyal customer for years and just feel totally let down by this recent turn of events... what are my rights if they don't collect the items before I move? I cannot take them with me without additional personal expense!

deanos

Why cant you take them with you ?

If you are moving you would be taking them anyway fully assembled ?

Zandoni

deanos wrote: »

Why cant you take them with you ?

If you are moving you would be taking them anyway fully assembled ?

Why should the OP take them with them, I certainly wouldn't.

Have you paid for these wardrobes? If not try to contact them again and tell them that they will be left outside if they don't collect them.

deanos

Well if they cant be collected before they move common sense would tell me to take them with me and get them collected at the new address, if they just leave them behind they they wont get any money back, as its Thursday tomorrow doubt they would be collected by Friday

meatbinbanquet

i have recently been having issues with littlewoods, blatantly ignoring consumer rights, not returning calls etc. Here is a handy tip.
Email the details of the problem to [EMAIL="enquiries@littlewoods.com"]enquiries@littlewoods.com[/EMAIL], then copy in [EMAIL="neil.chandler@shopdirect.com"]neil.chandler@shopdirect.com[/EMAIL] (he is the CEO of theshop direct group, who own littlewoods), then also copy in [EMAIL="watchdog@bbc.com"]watchdog@bbc.com[/EMAIL]. If you give your phone number, it seems that you get a call rather quickly!

Littlewoods

Hi All,

Firstly, apologies to all on this thread that our having problems with ourselves.

If anyone would like any help in resolving their issues, please email us a [EMAIL="SocialMedia@shopdirect.com"]SocialMedia@shopdirect.com[/EMAIL]

Many Thanks!

Lisa

Littlewoods Company Representative.

NeilF3485

Littlewoods_company_representative wrote: »

Hi All,

Firstly, apologies to all on this thread that our having problems with ourselves.

If anyone would like any help in resolving their issues, please email us a [EMAIL="SocialMedia@shopdirect.com"]SocialMedia@shopdirect.com[/EMAIL]

Many Thanks!

Lisa

Littlewoods Company Representative.

You should also apologise to grammar.

Zandoni

NeilF3485 wrote: »

You should also apologise to grammar.

So should you

Fridaycat

meatbinbanquet wrote: »

i have recently been having issues with littlewoods, blatantly ignoring consumer rights, not returning calls etc. Here is a handy tip.
Email the details of the problem to [EMAIL="enquiries@littlewoods.com"]enquiries@littlewoods.com[/EMAIL], then copy in [EMAIL="neil.chandler@shopdirect.com"]neil.chandler@shopdirect.com[/EMAIL] (he is the CEO of theshop direct group, who own littlewoods), then also copy in [EMAIL="watchdog@bbc.com"]watchdog@bbc.com[/EMAIL]. If you give your phone number, it seems that you get a call rather quickly!

Sorry, but this is incorrect. Neil Chandler is the Head of the Financial Services division of Shop Direct Group. Mark Newton-Jones is the MD of the entire group (Neil reports into Mark).

TheTruthMachine

And all your e-mails go to the Customer Excellence department. Fact. I have tried this myself

bod1467

TheTruthMachine wrote: »

the Customer Excellence department.

Surely an oxymoron?