For Second Hand Car Warranty

victor2

Most car manufacturer's warranties state that servicing must be done by a VAT registered garage. The EU forced them to allow other garages to service their cars and they must honour the warranty so long as genuine parts are used etc. They managed to get in the VAT registered bit I suppose to avoid you doing exactly what you have done and still getting warranty cover.

shaun_from_Africa

They know the company as the company look service all the london police cars!!!

Was the work carried out at the premises of the company concerned and with their knowledge & agreement?
If so, you may still be able to get a receipt from them.
If this wasn't the case, did the family member who actually did the work have permission from the company to put their stamp in the service book?

they must honour the warranty so long as genuine parts are used etc

You don't even need to use genuine parts. This exclusion was taken out of the EU directive and all it now states is that genuine parts or parts of an equivalent standard are used. (this is also stated in the Ford warranty documentation)

fivetide

victor2 wrote: »

Most car manufacturer's warranties state that servicing must be done by a VAT registered garage. The EU forced them to allow other garages to service their cars and they must honour the warranty so long as genuine parts are used etc. They managed to get in the VAT registered bit I suppose to avoid you doing exactly what you have done and still getting warranty cover.

It's like the brake discs above. Bought but still in the shed.

Unless the garage is traceable (say VAT registered) there is no proof that anyone has serviced the car. The book is stamped - great, I can stamp my own book - they want to make sure that the work was done properly and a stamped book, especially if it is from a garage that didn't actually do the work is well dodgy.

Also, the parts reciepts could be fgrom another car. There is no proof that they were for or fitted to your car.

Just playing Devil's Advocate. If you can understand why the rules are there and what it looks like to a 3rd party it might help you battle it out. It isn't good that the car has failed but if you do check the oil etc regularly as you say then it has slurped down a lot of it in a short space of time. That would have either meant a performance issue, clouds out the back or puddles everywhere. It can't just consume that much oil in a matter of weeks. Plus, if they've changed their tune a few times already, they may do again. Keep pushing.

5t.

liam8282

Not exactly related to the OP, but my sister recently had her Mini clubman in for repair. IIRC there was something up with one of the pistons and when she got it back, she noticed it was a bit hesitant at around 60mph.

This car is a 2010, and has only ever been serviced and maintained by Mini themselves.

They told her it was low on oil and she should be checking it and putting 2 litres in, every 600 miles!!! Apparently it should tell her this in the handbook!! :rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

shaun_from_Africa

Did your sister buy one of the very limited edition 2 stroke clubmans?

liam8282

shaun_from_Africa wrote: »

Did your sister buy one of the very limited edition 2 stroke clubmans?

:rotfl:

I said to her, the only way you could put 2 litres of oil in every 600 miles, is if there was a hole in the bottom for it to come straight back out.

Joking aside, it does appear they can have problems and use a bit of oil because of the turbo's on them, but no way can they use that much without their being a real problem.

sjetaylor

WE ar taking a mechanis to the garage tomorrow and Ford need to prove to us that the engine ran dry of oil - there was leakage on the drive no plumes of smoke coming out of the enhaust pipe - we are just delaing with liars.

We have found a reputable company who can repair our car for 50% cheaper than ford and then we act with our feet and our wallet and stick two fingers up to Ford - two cars in our household upgraded one every 3 years and the other every five - no more Fords for us.

Thanks for all your advice -

sootytorques

Who is the warranty provider.

sjetaylor

Ford I believe we bought a 6 month old car from a Ford dealership and the extended warranty came with it