SCS changed delivery date 3 times - can we cancel?

jinwaamo

Hi Alistair yes we did get it sorted in the end, I think they got it in for us about 1 day before their 4 additional weeks expired. Then when it arrived it was the wrong one, we had ordered one in 2 parts to fit round our porch and doorway but they sent a single frame piece. The delivery guys refused to take it back, bashed all of our paintwork at the front and back and scraped our doors trying to get it in. In the end we had to get a family friend to come round the next day to take the windows out and help us, luckily we had a garage it would fit in overnight as the delivery men just drove off leaving it at the front of the house. We wrote a letter to complain to the store manager and the head office a few times, but never heard a thing back and gave up in the end. I really hope yours arrives in time and is exactly what you ordered!

AlistairS

Thanks for the update. Hopefully mine should fit in OK as it will be in sections IIRC .... its been such a long time

Very disappointing about the delivery drivers & stores attitude. I'll just have to wait & see

oopsadaisydoddle

jinwaamo wrote: »

Hi Alistair yes we did get it sorted in the end, I think they got it in for us about 1 day before their 4 additional weeks expired. Then when it arrived it was the wrong one, we had ordered one in 2 parts to fit round our porch and doorway but they sent a single frame piece. The delivery guys refused to take it back, bashed all of our paintwork at the front and back and scraped our doors trying to get it in. In the end we had to get a family friend to come round the next day to take the windows out and help us, luckily we had a garage it would fit in overnight as the delivery men just drove off leaving it at the front of the house. We wrote a letter to complain to the store manager and the head office a few times, but never heard a thing back and gave up in the end. I really hope yours arrives in time and is exactly what you ordered!

Well maybe you'll have the last laugh because if people read this thread they might take their business elsewhere - we are looking to get a new suite in the next yr (maybe sooner) so had been looking already. After reading this, I'll certainly be giving them a wide berth!

Hugh_Jass

I ordered a sofa, chairs & table from SCS last year in Feb and arranged for delivery in June. All was delivered on time (although the table was scratched and they ordered a replacement for us, whcih was sent quickly). Good customer service overall.