Mystery Shopping Thread 20 **PLEASE DO NOT MENTION CLIENT NAMES OR FEES ON HERE**

whitelabel

mimi1234 wrote: »

Are we talking about the auditing company that starts with an A, the one we are not allowed to mention? I didn't even know they had a website!

I thought they emailed out when they had work available. Also, I know they have favourites/regulars who got a lot of work on a weekly basis and everyone else just got the stuff they didn't want?

Confused dot com :eek:

yes

I knew they had a site, as i updated my home address on it last November but not been on it since and its changed since then, its found off their main "corporate facing" site with a link for assessors to log in. its changed since last nov

and yes they do email when they have work, or text or phone, depending how quickly they want it doing or how far / many they want me to travel too, guess im one of the lucky ones, sorry anyone who just gets my "scraps" :rotfl:

Chocforever

Re Gap, I have had an assignment change status to rejected on the system, but I was still paid. They could not use my data because it was impossible to do part of the assignment due to exceptional circumstances. However, it wasn't my fault the circumstances arose. Since it was no premium job, I never bothered to chase it up and assumed they just would not pay out. I was pleasantly surprised when they did pay me!

MysteryMe

Thanks choc, that gives me a glimmer of hope!

lalli_pickle

Went to a DIY store outside of my usual circuit and it made me wonder where they find some of these people.

Two staff talking to each other, I approach, staff 1 says they're with a customer but staff 2 will help, staff 2 looks at her and says "X is waiting for me I gotta go" both run off and leave me standing on my own on the shop floor.

Someone else volunteers to find someone for me as they're with a customer and tell me towait "there". I wait. 12 minutes I wait, nothing, so I make my way to the tills. As I arrive at the till, staff 3 comes over from behind the customer service desk having stared at mefor the last 5 minutes I was queueing and asks if I'm the customer who wanted to know about Y. I reply yes but I'll come back some other day and he wanders off.

Compare this to another store I did that day.....

Staff 1 shows me everything I need to know, tells me how to get discounts, vouchers and finance, deals on related products and also which related products I'll need, finds me looking lost in another area, helps me out there even though he now thinks I'm completely hopeless and live in a building site. Then sees me wandering over to the tills, opens a till for me, carries on the conversation we were having and generally makes me feel welcomed and valued.

Now, call me cynical but....

One of these stores was manned entirely by staff under the age of 30, the other entirely by staff over the age of 50. Would it be ageist to ask you to guess which was which?

Apologies for the longwinded rant btw. Tried to explain to OH and he just didn't understand why it mattered, I thought (some of) you might

DPJames

Well, that's why they hire us. Get it all in your report because that is shocking customer service. And yes it is ageist by the way because not all under 30's are useless and rude, so don't put that bit in your report.

MysteryMe

I've been lucky with those shops, all been pretty good with no terrible service. Had a fantastic lad yesterday, looked about 12, previous best was a guy in his 50s.

superliss

lalli_pickle wrote: »

Went to a DIY store outside of my usual circuit and it made me wonder where they find some of these people.

Two staff talking to each other, I approach, staff 1 says they're with a customer but staff 2 will help, staff 2 looks at her and says "X is waiting for me I gotta go" both run off and leave me standing on my own on the shop floor.

Someone else volunteers to find someone for me as they're with a customer and tell me towait "there". I wait. 12 minutes I wait, nothing, so I make my way to the tills. As I arrive at the till, staff 3 comes over from behind the customer service desk having stared at mefor the last 5 minutes I was queueing and asks if I'm the customer who wanted to know about Y. I reply yes but I'll come back some other day and he wanders off.

Compare this to another store I did that day.....

Staff 1 shows me everything I need to know, tells me how to get discounts, vouchers and finance, deals on related products and also which related products I'll need, finds me looking lost in another area, helps me out there even though he now thinks I'm completely hopeless and live in a building site. Then sees me wandering over to the tills, opens a till for me, carries on the conversation we were having and generally makes me feel welcomed and valued.

Now, call me cynical but....

One of these stores was manned entirely by staff under the age of 30, the other entirely by staff over the age of 50. Would it be ageist to ask you to guess which was which?

Apologies for the longwinded rant btw. Tried to explain to OH and he just didn't understand why it mattered, I thought (some of) you might

I do see your point. While I'm only just over 30 myself, I notice the difference even since I worked in retail. product knowledge just isnt there. I think one of the issues is that the under 30's (probably more like under 25's) are only there as a stop gap/ feel on the way to something better.. the over 50's are likely in the latter stages of their working lives and still have the work ethic needed to get a job all them years ago... maybe more grateful to be actually working?

Ahhhh kids nowdays eh?

superliss

Each week I hate RE reports a little more.

boyoboy1986

superliss wrote: »

Each week I hate RE reports a little more.

Welcome to my world!

Dare I ask the problem? There is no need to tell me how you feel as I can probably guess....

jen_br

Um anyone have their money yet from BARE?