Talk Talk - Can Damage Your Health

johnrushton

On 18th November I was to be upgraded by TalkTalk from 2.3mb to 8mb. Downtime being 20 mins. It's now been one month. And despite some 30 calls, 6 communications with OPAL (Talk Talk's provier - also owned by Carphone Warehouse) NOTHING.
New Modems, endless chats, endless conversations, the trouble is at Talk Talk no one takes ownership of what they do, it's all passing from Line one to Line 2 and so on. They has the most appaling communications facility, and productivity delivery of anywhere.
The training and follow through is almost none existent, and letters are never answered.
The whole operation is obviouysly a reflection of the Chairman and how he perceives his business to grow at the expence of those who suffer within his companies.
I've worked throughout the world in many organisations, and to say this actually exists in the UK defies belief, but there again it's happening now. His desire to be a big operator in the UK is beyon any thought for consumers.
It's a pathetic and poor situation...