Am I entitled to my money back?

alfiesdad

Hi all, Please can anyone help?, having searched the net for a TV, I found a store selling televisions cheaper than other well known stores, So decided to call in and purchase the TV that i looked at online, I paid £700 in cash on 11/6/11 they told me I could pick this up from the store on 14/6/11, So i phoned them today to see if my TV had arrived for me to collect, Its not there, I have since done another search of this store online and found numerous complaints about the store, I think now I would rather purchase the TV from one of the well known stores but would just like to ask the forum 1st if I am entitled to get my cash back?.
Thanks in advance, Robert.

mo786uk

if you bought it at a distance, yes - you have 7 days from after delivery to cancel. as you havent had delivery you can cancel now

'at a distance' means you bought online or on the phone without having face to face contact with someone before the sale. soudns liek you rodere online after looking at a website so you should be OK.

gordikin

mo786uk wrote: »

if you bought it at a distance, yes - you have 7 days from after delivery to cancel. as you havent had delivery you can cancel now

'at a distance' means you bought online or on the phone without having face to face contact with someone before the sale. soudns liek you rodere online after looking at a website so you should be OK.

....but the OP says they purchased the TV in the shop?

Esqui

Does the shop have a returns policy?

alfiesdad

the tv i bought is not on show in the store and can only be seen online, sorry i don't know the shops policy for returns

mo786uk

Ahh, I thought you phoned in after seeing it oline

in which case i owuld be lookin to get a refund for them not delivering th item to the shop on time as agreed.

alfiesdad

Just found this on there website, links removed..... if you are consumer based in the UK and not a business or organisation then this section applies to you.
We want you to be entirely happy with your purchases from us. If you change your mind after placing your order you can cancel at any time before the goods are despatched, regardless of the reason. There is no cost for cancelling your order before despatch.
You can also cancel your order within 7 working days from the day following delivery. (Excludes business customers)For Business Customers please refer to out

gordikin

alfiesdad wrote: »

Just found this on there website, links removed..... if you are consumer based in the UK and not a business or organisation then this section applies to you.
We want you to be entirely happy with your purchases from us. If you change your mind after placing your order you can cancel at any time before the goods are despatched, regardless of the reason. There is no cost for cancelling your order before despatch.
You can also cancel your order within 7 working days from the day following delivery. (Excludes business customers)For Business Customers please refer to out

That's if you buy it online.

alfiesdad

could i give the shop name so the experts here maybe could have a look to see what i could do?

shaun_from_Africa

Is this the place alfiesdad?

http://www.directtvs.co.uk

Esqui

Surprised no-one's asked yet: Have you contacted them to see if they will let you?