Legal rights if concert tickets not received?

maladrat

Hi all,

I bought 4 tickets to the recent Take That concerts from Ticketline months ago. They were dispatched a couple of weeks ago, and the track and trace facility advised that they had been delivered (but not signed for) - however, I did not receive them.

Several calls to Ticketline established that in their view their side of the bargain had been completed with the confirmation of delivery, and whether the tickets were actually received or not was irrelevant - and as the tickets were for the standing section, they could not be reissued. As a result, I wasn't able to attend.

This seems a bit off to me, as I know that generally proof of delivery is not conclusive proof that the delivery was actually made. However, I'm not exactly experienced in this area and was wondering if anybody would be able to provide more insight?

Many thanks if you can give me some hope/put me out of my misery!

liflessfool

Hi Maladrat

I used to work for a ticketing company. Legally the blame is now transferred to the courier company. Who delivered (or failed to deliver the tickets?) If its a courier company they have a procedure in which they investigate whats known as a manifest (i.e. delivery details, a picture GPS co-ordinates) and you may be eligible for compensation. If it was royal mail however pretty sure they say we deliver to an address and not a person, so do nothing. hope this helps you.

Welshdebtor

Taken from Which....

Tickets haven't turned up

I'm due to go to a concert this weekend but the tickets I bought over the phone haven't been delivered. What should I do?

Many tickets are sent out close to the date of the event. However, if you have not received tickets 48 hours before the event, call your ticket seller.
If the tickets don't arrive before the event you would be within your rights to buy tickets elsewhere (without spending more than you need to) and then claim the cost back from your original ticket seller.

Welshdebtor

liflessfool wrote: »

Hi Maladrat

I used to work for a ticketing company. Legally the blame is now transferred to the courier company. Who delivered (or failed to deliver the tickets?) If its a courier company they have a procedure in which they investigate whats known as a manifest (i.e. delivery details, a picture GPS co-ordinates) and you may be eligible for compensation. If it was royal mail however pretty sure they say we deliver to an address and not a person, so do nothing. hope this helps you.

I acknowledge your past experience, but that is wrong. Legally it is always the seller who is responsible not the delivery company. Should the delivery company be at fault it is between ticketline and that company to sort that out. In simple terms - Ticketline refund you or offer a different date etc. They would then chase the delivery company for a refund etc to cover their costs. Alot of companies use the tactic of "not our fault, contact RM/DHL/UK Mail etc etc", when it is indeed them who is legally responsible as the other party involved in the contract.

shaun_from_Africa

Legally the blame is now transferred to the courier company. Who delivered (or failed to deliver the tickets?) If its a courier company they have a procedure in which they investigate whats known as a manifest (i.e. delivery details, a picture GPS co-ordinates)

When buying goods at a distance, the risk of any loss or damage is the sellers responsibility and if the tickets don't arrive with the buyer, it is the seller who must refund in full.
It may well be the courier company who are to blame, but it is the seller who must refund and they seek compensation from their delivery agent.

and you may be eligible for compensation

There is no "may be" about it.
If the goods don't arrive, the buyer is entitled to a full refund.