Orange updating T&C, can I get out?

simax

Toe-Jam wrote: »

who are you to tell anyone to "grow up" @simax. The OP asked a valid question.

Agreed. A valid question was asked, but then they acted like a 5 year old mimicking the company name. I couldn't care less what the company is called, but it dilutes the argument and makes you look like an idiot.

Toe-Jam

benmcfc wrote: »

This thread highlights how those of us who are disgruntled with Orange's horrific service will clutch at straws to try and get out. I arrived at this thread looking for the answer to the same question. I guess I can't get out of my contract because of this recent change.



I've got the same problems as the OP and have been quoting those parts of Orange's terms at Orange's call centre staff for weeks and have got absolutely nowhere.

I'm currently getting nowhere with a complaint to CISAS either. It just takes so long for them to do anything. The longer it drags on the more money Orange makes for providing a less than acceptable level of service.



Did you get out of your contract quoting section 4 of Orange's terms? How exactly did you manage that?

pvt me your email address i will forward you the correspondence i had with orange regarding the whole fiasco.

simax

Toe-Jam wrote: »

pvt me your email address i will forward you the correspondence i had with orange regarding the whole fiasco.

For all the good it will do.

gizzi.n.lemon

The original OP has a route they can take to come out of their contract but the change to terms is not the way to go or an good enough reason to come out of your contract. It seems we are a nation constantly looking to get out of a contract when the smallest of terms change comes into effect when in fact the change initiated makes no real change to your service... Everything Everywhere is the same company as Orange and has been for a year now. A change relinquishing you of your contract should only really have an obvious effect or change to what you get meaning you lose out... People getting out of these contracts using term changes as an excuse ultimately result in a company losing money, which somewhere down the line can lead to a hike in prices elsewhere to recoup these losses, affecting the customers who stay with their provider. But again... The OP has a case against Orange for their own issues just should follow their complaint correctly rather than using a minor change to get out early.

Toe-Jam

simax wrote: »

For all the good it will do.

Please respond to [EMAIL="executive.office@orange.co.uk"]executive.office@orange.co.uk[/EMAIL]

Dear XXXXX,

Further to our conversation this afternoon, 16 February 2011, I write to
confirm the following.

Due to the problems you are experiencing with the signal on your phone I have
agreed to release you from your agreement. Please return the Blackberry
Pearl 9105 to the following address:

CS Admin
Orange
Freepost (NE4713)
Mercia House
Senhouse Road
Lingfield Way
DARLINGTON
DL1 4BR

Once the phone is received I will issue your Port Authorisation Code to
enable you to retain your number and transfer it to an alternate network.

I trust the above is satisfactory.

Yours sincerely



Executive Office

I responded to this email telling them the phone doesn't belong to them (I got it from buymobilephones.net) they're not getting it, and I want a pac code now.

They dragged their heels a bit but eventually I got this reply

Please respond to [EMAIL="executive.office@orange.co.uk"]executive.office@orange.co.uk[/EMAIL]

Dear XXXXXX,

Further to our conversation this morning, 18 February 2011. I write to
confirm the following.

Due to the problems you have been experiencing with your phone it has been
agreed to release you from your agreement with us. Your number 07XXXXXXXXX
will disconnect from the Orange network when you use the Port Authorisation
Code (PAC) and your number transfers. Your PAC is ORGXXXXX. This is valid
until the 20 March 2011. If you do not transfer your number, it will remain
active on the Orange network and you will continue to be billed. Your last
bill will be raised on the 15 of the month following disconnection.

I trust the above is satisfactory.

Yours sincerely




Executive Office
NOTICE AND DISCLAIMER

So it seemed to be good enough for me when I tried it. and looks like i'm not the only one

http://www.bbc.co.uk/blogs/watchdog/2009/03/mobile_charges_but_no_signal.html

And i'm assuming by your remark @simax you've tried this route aswell so know what your talking about. Sorry you didn't have the same success.