Desktop icons not working- cant log in??

kaza

HELP PLEASE!!!

My desktop icons have just stopped working I click them and nothing happens, I click start - all programs and click on chrome, ie or any program and nothing happens .

I did a system restore yesterday and the icons didnt come up at all after it so I did ctr alt del - files - explorer.exe, but now they arent working and I cant get into anything.

Can some one help me fix this please.

Thanks
Karen

RussJK

Just need a bit more info - What are you using to write on here? Why did you run system restore yesterday? Have you had any funny virus warnings or system warnings or any obviously fake popup messages? What version of Windows are you running?

When you double click on icons, do you get an error message at all?

If you pressed the WINDOWS KEY and R together (to get the Run dialoge), what happens if you type in IEXPLORE.EXE and press enter?

kaza

RussJK wrote: »

Just need a bit more info - What are you using to write on here? Why did you run system restore yesterday? Have you had any funny virus warnings or system warnings or any obviously fake popup messages? What version of Windows are you running?

When you double click on icons, do you get an error message at all?

If you pressed the WINDOWS KEY and R together (to get the Run dialoge), what happens if you type in IEXPLORE.EXE and press enter?

Similarly, what happens if you press CTRL SHIFT DEL, the FILE > RUN > IEXPLORE.EXE

Hi,


Oh gosh, thanks for your help.
I have had a problem where I couldnt access 1 website only, I posted a hijack this log on here and it was ok, so I tried a system restore but all my icons went so I used the dsi to log o and found out about ctrl/alt/del and they all came back and I logged in, however now when I press them nothing happens.

There is a new icon there system information (SIW) so I pressed that and at the top there was a facebook logo so I pressed that and thats got me onto me my web browser chrome.

Im on windows xp and I have avast running.

I have had no noticeable fake messages.

When I press the windows key and r it takes me to my documents as does ctrl alt del explorer.exe

When I double clck the icons I dont get any messgage at all, the green light that flickers when the laptop is doing something does not even come on.

I have run malwarebytes and nothing has been found.

Thanks
karen

RussJK

So you don't have a Start Menu, or the clock and icons in the bottom right corner, etc?

What happens if you try CTRL SHIFT ESCAPE? Do you get the task manager?

Try starting the computer in safe mode with networking - i.e. restart the computer, and keep hitting F8 until you get the options.


> There is a new icon there system information so I pressed that
> and at the top there was a facebook logo so I pressed that and
> thats got me onto me my web browser chrome.

That sounds pretty weird...

stilltheone

RussJK wrote: »

So...

Did you receive my PM reply?

kaza

RussJK wrote: »

So you don't have a Start Menu, or the clock and icons in the bottom right corner, etc?

Try starting the computer in safe mode with networking - i.e. restart the computer, and keep hitting F8 until you get the options.


> There is a new icon there system information so I pressed that
> and at the top there was a facebook logo so I pressed that and
> thats got me onto me my web browser chrome.

That sounds pretty weird...

Hi, no I have got the clock and icons in the bottom corner, on my front screen there is something called SIW that was not there before its all my sysem information for windows and across the top one of the buttons is for face book
http://www.facebook.com/pages/SIW-System-Information-for-Windows/10150092817955226.

If I turn it off Im a bit worried I wont be able to get in again!

ctrl shift esc - yes I do get the task manager
thanks for your help

kaza

stilltheone wrote: »

Did you receive my PM reply?

No, I have no pms

RussJK

Oh okay, SIW is a legit program but strange that you don't remember installing it.

Sounds like a case for a reinstall. Do you have another computer or just the DSI? Do you have any method of backup?

kaza

RussJK wrote: »

Oh okay, SIW is a legit program but strange that you don't remember installing it.

Sounds like a case for a reinstall. Do you have another computer or just the DSI? Do you have any method of backup?

Hi, No sorry I only have the DSI ,and no I dont have any backup either, oh no why what is wrong.

Thanks

RussJK

kaza wrote: »

Hi, No sorry I only have the DSI ,and no I dont have any backup either, oh no why what is wrong.

Thanks

Well if it was my computer, I'd reinstall.

Do you have a Windows disc to reinstall with, as you might be able to do a non-destructive repair install...

kaza

RussJK wrote: »

Well if it was my computer, I'd reinstall.

Do you have a Windows disc to reinstall with, as you might be able to do a non-destructive repair install...

Nothing is ever simple, I do have a disk that came with the pc but it is for Vista and I took the laptop to a shop when it was new and had xp installed!