Bank have given my new address to ex partner

pinksleepybear

What kind of outcome do you want from this?

It was incompetence and it's the sort of thing that happens all the time. Unless you've suffered a financial loss, I can't see them doing more than apologising and perhaps telling you that they'll review their procedures.

Jojo_the_Tightfisted

Just as well the ex isn't violent, isn't it?

meritaten

if he was - thanks to the Halifax he knows where she is!

Craftyscholar

pinksleepybear wrote: »

What kind of outcome do you want from this?

It was incompetence and it's the sort of thing that happens all the time. Unless you've suffered a financial loss, I can't see them doing more than apologising and perhaps telling you that they'll review their procedures.

Jojo_the_Tightfisted wrote: »

Just as well the ex isn't violent, isn't it?

Just what I had been thinking - financial might not have been the only loss.

moneypuddle

That's my issue. I do not want him knowing where I am and now he does and they can't undo that. I've bought a new house, not rented, so just moving on isn't an option and I dont want to either. I love my house. It is potentially a very dangerous situation!

moneypuddle

pinksleepybear wrote: »

What kind of outcome do you want from this?

It was incompetence and it's the sort of thing that happens all the time. Unless you've suffered a financial loss, I can't see them doing more than apologising and perhaps telling you that they'll review their procedures.

I will definitely not be happy with that! I could be in danger

Gavin83

What outcome are you looking for?

DVardysShadow

moneypuddle wrote: »

I had to keep my joint account open with my ex partner because we used to own a property together which we owned, and recently sold s we were waiting for various refunds to come back to us from gas, elec, waer, home insurance etc, and they would only return payment via the same account, and would not issue cheques etc. This was a reasonable amount so I wasn't willing to just let it go.

That is not right. If you closed the account, they would have had to find another way of paying you what they owed you. That is before even thinking that if the ex finding you was a big deal, you could have relied on postal redirection - or even let the money go.

Annisele

The Financial Ombudsman Service has awarded compensation where banks have wrongly disclosed addresses (see for example the case at 18d here).

Is the joint account closed now?

FunnySaving

Unless I've misunderstood, the address which was on the account would have been your old address of the house that you had sold. I can see the bank's point of view that they cannot hold an account in your name without an address attached to it and since you didn't have access to the property you sold they would not have wanted to send correspondence there as that may have caused a similar breach.

Did you actually specifically tell them that you didn't want your ex to have your address? What if they had sent a new card with your name on it to your ex's address? I think it may be a case of wanting a service which they don't offer - the ability to hold a joint account with someone whilst not divulging your personal details - in which case they may not have had any other options.