Broken TV 22 days after brought from Comet, taking me for a ride!

wuckfit

Comet are amongst the worst companies for attempting to hide behind their company policy in order to prevent consumers from exercising their legal rights when returning faulty goods under the sale of goods act.

To be perfectly frank, even if the goods were substantially cheaper in comet, I'd STILL shop elsewhere. I'd rather have the peace of mind than attempting to do battle with a Comet Store Manager ever again. (FWIW, I DID get an exchange on a faulty mini hifi unit, but I had to argue for over an hour and refuse to budge until they dealt with the problem. They even threatened to call the police. I threatened to call trading standards.)

If more people were to contact their local trading standards regarding Comet's faulty goods returns policy, then something might be done about it, Until then, I simply refuse to ever shop there again, and actively discourage others from shopping with them.

shaun_from_Africa

Can't see what the problem is myself. How many TVs do you think Comet gets returned just because people didn't set them up correctly?

But this is a TV that was purchased 22 days ago and in the words of the OP, "has been fine and dandy until this morning when i turned it on", so I doubt very much if this is a setup issue.

bazster

shaun_from_Africa wrote: »

But this is a TV that was purchased 22 days ago and in the words of the OP, "has been fine and dandy until this morning when i turned it on", so I doubt very much if this is a setup issue.

Of course it isn't a setup issue, I didn't say it was, but Comet are not likely to believe that without seeing it are they? I bet they get loads of people lying to them and saying "well it was working yesterday" when they've actually plugged it into the toaster - or even worse, the dog just peed on it or something.

What I'm saying is that you can't blame Comet for wanting to have a look at the setup. If the OP took it back to the shop Comet are not likely to give a replacement or refund on a £700 TV without checking it out for themselves first, and that could lead to a protracted "yes it works", "no it doesn't" battle between them and the OP. At least if they see it in situ then both the engineer and the OP can agree without too much difficulty that the darn thing really is faulty.

Flyboy152

wuckfit wrote: »

Comet are amongst the worst companies for attempting to hide behind their company policy in order to prevent consumers from exercising their legal rights when returning faulty goods under the sale of goods act.

To be perfectly frank, even if the goods were substantially cheaper in comet, I'd STILL shop elsewhere. I'd rather have the peace of mind than attempting to do battle with a Comet Store Manager ever again. (FWIW, I DID get an exchange on a faulty mini hifi unit, but I had to argue for over an hour and refuse to budge until they dealt with the problem. They even threatened to call the police. I threatened to call trading standards.)

If more people were to contact their local trading standards regarding Comet's faulty goods returns policy, then something might be done about it, Until then, I simply refuse to ever shop there again, and actively discourage others from shopping with them.

Anything of that type and value I always, wherever possible, shop at John Lewis. Their customer service is impeccable in comparison and even if Comet do sell it for cheaper, they have their excellent price matching policy.

Flyboy152

bazster wrote: »

Of course it isn't a setup issue, I didn't say it was, but Comet are not likely to believe that without seeing it are they? I bet they get loads of people lying to them and saying "well it was working yesterday" when they've actually plugged it into the toaster - or even worse, the dog just peed on it or something.

What I'm saying is that you can't blame Comet for wanting to have a look at the setup. If the OP took it back to the shop Comet are not likely to give a replacement or refund on a £700 TV without checking it out for themselves first, and that could lead to a protracted "yes it works", "no it doesn't" battle between them and the OP. At least if they see it in situ then both the engineer and the OP can agree without too much difficulty that the darn thing really is faulty.

Yo9u can't blame Shaun for getting confused about the nature of your post, I was about o write the same until I re-read your post.

That said, if the OP returned it to the store, they could simply plug it into their own transmission soucre and find out of the customer is "mistaken," or not.

wazzay2k1

Thanks for the messages all!!!

Its not a setup issue, as several have already stated, its been working fine from day one (22/5/11). I can see the backlight from looking "down on it", and from the back of the TV, but there is no display at all on the screen! No logo, no picture, no menu, no nothing! I can hear whats playing on in the background perfectly fine, but cant see an image.

I have had the TV unplugged and tried it in different rooms, different "kettle" leads and still no joy.

Im going to have to wait until Thursday and see what the engineer says, and does! But not accepting anything less than a new unit! Its been less than 28 days for god sake!