checking till receipts

dzug1

morledge142 wrote: »

noticed on my morrions receipt when i got home that the reduced fruit boxes i bought were not charged property.

charged full price not the 19p at 3.30pm should have been charged how can you prove it if you have left the store is it worth trying for refund or is it too late after>

I've found they are fairly trusting - usually take your word for it

SparciaM

Do you actually check receipts at the checkout, or do you go off somewhere in the store after buying and go through every item?

I always wonder about checking prices, but I wouldn't be able to remember what the price was quoted on the shelf to the price quoted at the checkout, and I'd hate to be standing there checking every item on my receipt while other people are trying to get passed and pay.

lola34

This happened to me in Asda, I bought bananas but was charge the price for mushrooms, which the bananas we're heavier on a higher cost of the mushrooms, I didn't notice until I got home but went back down with the bananas just incase they wanted to weigh them to check I was telling the truth but they just took my word for it and refunded the excess back but did check my reciept for the till / server number.

Clowance

SparciaM wrote: »

Do you actually check receipts at the checkout, or do you go off somewhere in the store after buying and go through every item?

Try and watch the price as they are scanned (except in tesco or asda where you get a bonus at cust serv for overcharge), then push trolley slowly away from till while checking. Try and finish scanning receipt before exiting store so you can go to cust serv and sort it out if overcharged. Its reasonably easy to remember offers etc, so check bottom of receipt to make sure offer discount is deducted. Rest - you would be surprised how many figures you remember.
HTH

Hovel_lady

Always check my receipt before leaving the store. Occasionally been charged for 2 items when only got one.
Never has problems getting money back.

Falafely

I always check. When I put my shopping on the conveyor belt I try to quickly add up in my head what it should cost so I know if it's way off or not. With 2 for 1 offers it can be confusing because some tills take the amount off straight away, but others right at the end. Can cause embarrassment when you stop the cashier half way through to say it's not worked and she explains to you that it comes off at the end, oops!

alex21

celebrate wrote: »

do sainsburies or morrison offer any compensation if they make a mistake?

tesco offer DTD
asda (some stores) will give you a £2 gift card

If this happens in Asda and you tell the checkout, they just get it voided. If you wait and stroll over to customer services for a refund you get the £2 giftcard!! You don't get the card in our Asda if you use the self service till as presumably you are supposed to be checking as you are scanning and packing even tho it is easier to spot on the normal tills as you are just watching the cashier!!!! The worst in Asda is the reduced items. I actually told the manager that I was more than happy to take his £2 gift vouchers but a 75% failure rate was a disgrace!

alex21

morledge142 wrote: »

noticed on my morrions receipt when i got home that the reduced fruit boxes i bought were not charged property.

charged full price not the 19p at 3.30pm should have been charged how can you prove it if you have left the store is it worth trying for refund or is it too late after>

Our Asda are happy if I bring back just the packaging with price on and receipt. If it was a reduced item it was generally eaten that day and anyway I'm not going to make a special trip.

Fridaycat

I usually go back to my car, load the shopping in, and then sit down in the car to check the receipt in detail. I have come across problems in both Sainsbury's and Tesco, but have always had them recitified with no problems, even though when I go back to the customer service desk, my shopping is in my boot. Just last week, there was some cheese at Sainsbury's - £4.19 each or two for £5. So I bought two and after checking the receipt, realised I had been charged for three! So mistakes are easy to make, but are also easily rectified in my experience

Rachel_123

telboyo wrote: »

I work for one of the major supermarkets and one of my early morning jobs is price changes - we try to get these done before opening time- this can be quite a challenge if the prices of DVDs or computer/console games change as there are hundreds of titles.

In order to be fair to the consumer the price changes are done as follows:

New label attached to shelf and then till/computer updated with new price- move on to next item.

This is the order during the week.

Prices increases
price drops.
new labels. new labels include addition or removal of BOGOFF 3 for £2 etc info from the label. These are done last because technically they are not price changes and can be left if time runs out. They are the biggest cause of customer complaints.

If time runs out we are allowed to do price reductions after opening time but not increases.

On weekends prices are reduced on Saturday morning but not increased until after closing Sunday.

I've always wondered how other supermarkets worked. I used to work for another supermarket (a posh one that was big on partnerships). The computer system would be updated automatically overnight, so if we didn't get the price changes done then customers would be charged incorrectly. We would get the tickets around 7am and were supposed to have them done by opening (half 8), however it was a regular occurance they would still wouldn't be done by midday (normally only 1 person doing a whole store). We would put the tickets out first and then audit them ourselves afterwards.

Promo changeovers (I think called plinth change in other supermarkets) were a nightmare too, we weren't supposed to do the decreases before the store shut but we were forced to or we wouldn't get it done. Customers would often pick up the items and have to go and get a refund (if they noticed that is!)