Help! Security Shield

pmlindyloo

I keep getting pop ups from Security Shield telling me I have lots of viruses and then trying to get me to pay for a licence to run Security Shield.

I have tried to follow the instructions on the sticky to download th anti virus software but it seems to be blocking me from downloading them!

Please be very gentle with me as I am not very confident about technology.

closed

http://www.bleepingcomputer.com/virus-removal/remove-security-shield

marleyboy

I had someone call round with a laptop that had this trojan, they are all fake reports issued so try not to panic.

Above post shows the solution.

pmlindyloo

Have tried this but it is being blocked!

closed

tried what

pmlindyloo

Sorry, have tried downloading the anti virus software through the link you gave me.

spakkker

Start your pc in safe mode with networking and then try again.Press F8 when starting up and choose that option.

closed

http://www.bleepingcomputer.com/download/anti-virus/rkill

pmlindyloo

Thank you so much.

I used the link for the free download.

However, as a MSE I am very disappointed that, in fact, it is not free and in order to remove the virus you are required to register and pay!

Or have I done something incorrectly?

closed

You've done something incorrectly

please be clearer about what you have done, what doesn't work etc.

you are supposed to be downloading rkill, running it, then doing a malwarebytes scan, (which is free) as the guide in post 2 says

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

malwarebytes installer starts with mbam-setup

if you have downloaded something else (by clicking on an advert for example), uninstall it

stilltheone

rkill
Malwarebytes' AntiMalware