Sky broadband suddenly very very slow

saving123

my sky broadband has been working well but suddenly a few days ago it went really slow and isnt getting any better, been on the phone to sky but not really getting anywhere. anyone got any ideas how to improve it? I had to change my router last weekend, could that have made a difference? if i cant get it to improve what company am i best to go with to get the fastest broadband? thanks

macman

If the fault is on your equipment or line, then changing your ISP will make no difference whatsoever.
What tests have you carried out to isolate the fault? Are you testing using ethernet from the master socket?
If connecting wirelessly, first try changing the wireless channel.

penrhyn

Hi OP, could you post your router line statistics?

http://www.skyuser.co.uk/tutorials/how_to_use_the_skyuser_router_stats_tool.html


BTW are you on Sky LLU or Sky Connect?

PS How were you able to change your router, did Sky send you a new one?

Hammyman

Sky is maxing my line out 24/7 here so problem must be your end.

brettcta

how do you mean it must be a problem at the op's end as yours is working fine?

saving123, if you can give a run down of the troubleshooting you've been through so far and provide your stats as asked by penrhyn, it'll help to provide you with an answer or solution to your slow speed