Debenhams Sale - returns WARNING

shaun_from_Africa

Regardless of whether it's on sale or not you are not entitled to a refund simply because you "didn't want it any more"

You are if this is the shop policy and something to this effect is stated either in the shop or on the receipt.
In this case these terms form part of the contract of sale and the shop staff can't refuse a refund if you are returning for a change of mind. (providing that you have followed their stated requirements for a return such as the timescale, unopened, tags still attached etc).

Daisy_doo_3

Debenhams do have signs up (in all the stores i've been in) by the tills that specifically states that things reduced to 50% or more will only be exchanged unless faulty or I think if you paid on your store card.

Not got a leg to stand on getting your money back. You could get gift card then see if anyone you know wants to buy it from you.

vicx

A lot of stores now no longer offer refunds on sale items, especially sale reduced by 50% or more.

Debenhams store refund policy:
http://www.debenhams.com/customer-service/returns-and-refunds#Store_refund_policy

I have noticed the return policy at the tills in every Debenham's store I have been in, I've also been told by the assistant serving me that sale items can't be refunded. I'm sure it is also printed on the back of the receipts.

sarahg1969

Searcher wrote: »

Regardless of whether it's on sale or not you are not entitled to a refund simply because you "didn't want it any more"

You are at the majority of large stores these days - it's in the terms and conditions of the contract (over and above their obligations under the SOGA). However, it's common practice to put up signs excluding this term during clearance sales.

geri1965_2

If you have a Debenhams card, this policy doesn't apply and you can still get a full refund (if you paid with the card).

Pollycat

naz101 wrote: »

thats all fair enough but things arent alway that smooth.
I bought something from Marks and spencers which i thought was at full price as there was no sale tickets and no sale merchandise around it.

I took it back for a refund as I didnt want it anymore only to be told the item was a sale item and I couldnt. It had actually come out on the receipt at a cheaper price but I didnt notice as I bought a few full price things. the sales assistant was also very busy so never told me it was on sale.

Anyway after arguing with the manager for 20 minutes (who told me that I must be blind not to see the terms and conditions of sale items surrounding sale stuff), I pointed out that the item was still advertised at full price and had no sale conditions around it..

I got my money back soon after...:p

I find this quite strange.
I've bought loads of stuff in M&S sale and have always been able to return them for a full refund (with the receipt of course).

Some M&S stores, however, do have a sale rail (sometimes called Manager's Offers) with stuff that is seriously reduced.
I've bought Per Una trousers for £3.00 instead of £39.50.
They may be items returned from other stores that they don't stock or sale items returned after the end of the sale.

The rail carries a clear warning that items cannot be returned (but your statutory rights are not affected).
Basically, you try it on in the changing room and make sure you like it before buying.
If you get it home and it's faulty, you can return it (that's where your statutory rights come in) - but not if you just change your mind about it.

Either the garment label or the price tag (or both) are marked with a 'S'.
In my experience, the assistants advise you of the non-return policy before you pay.

naz101

They said it was a final reduction? It was £12 down to £9 which is why I didnt notice the price reduction as I bought it with other full price items.

The whole problem was it was not on a sales rail, it was hanging in its normal position. I had no sales labels on them. The only label present was the actual price and size.

I am wondering if the sales person never said anything as there were no labels on it so she didnt know either

Pollycat

naz101 wrote: »

Anyway after arguing with the manager for 20 minutes (who told me that I must be blind not to see the terms and conditions of sale items surrounding sale stuff), I pointed out that the item was still advertised at full price and had no sale conditions around it..

I got my money back soon after...:p

Re your last post and this extract from an earlier one, I think you were treated poorly by M&S (who do have a policy of refund if you just change your mind).

Did this SA actually show you the T&Cs that said sale goods couldn't be returned?
I'm going to have a good look round next time there's a sale on in M&S 'cos I think she's wrong - unless of course, your purchase did have the 'S' on the label - and if it did, you should have been advised at point of purchase that there would be no return at all (unless faulty).

Glad to hear you stuck it out and got a refund.

unholyangel

Just how many old threads did you comment on in your mission to berate debenhams for having done nothing wrong?

tomwakefield

imperial37 wrote: »

my daughter bought me two maine england jumpers for my birthday which is in september she lives abroard but she bought them in june she told me to open them when it was my birthday i did a couple of weeks from my birthday and they where to big i took them to the store and the said they were out of season. the same jumpers were on the shelves. i only wanted a smaller size. but she said one jumper was worth £5 and the other £6. my daughter had paid £32 pounds for them. i told them to stick it and took my jumpers home.

So? You don't have an indefinite time to return items just because you change you mind.