Lloyds TSB - Can't Setup Payment Recipients?

UKchicane

I recently moved house and as is the way with these things, there are suddenly a lot of new bills and expenses appearing. Money has been flowing from my account like water. On Monday, I attempted to setup a new Standing Order to pay my new landlord the monthly rent and got given an error message - "Unfortunately there has been a technical problem. This transaction has not been completed."

I then attempted to setup the payee as a normal payment recipient.. same error. So completely unable to give money to this person.

I spoke to Lloyds on the phone on Tuesday morning - they were able to setup the payee on my behalf and then I could make payments to them, and they said they were aware of "a problem".

But I found this week my debit card had been somehow (for the first time in my life) fraudulently used and got subsequently (and thankfully) blocked on Thursday. Thankfully I have a second / spare account which I thought I could transfer money into until my new debit card arrives but to my surprise I am STILL experiencing this error message.. which is making me wonder if there really is something wrong with Lloyds online banking or if something is broken on my account.

Is anyone else experiencing this issue? Would be useful to know if this is a widespread issue or whether I'm on my own with this!

Thanks in advance.

lizzielonglegs

I successfully set up a new payment to a person on Thursday morning, received the automated call, verified the transaction and have sent a faster payment. So working fine for me, sorry.

Biggles

Have you got a phone number set up in online banking? It needs one to verify the payment setup.

ChiefGrasscutter

I think you also need to leave it some time (talking a week here .not hours!) after setting up/changing the phone numbers before the system will allow you to set up a new payee.
This is to prevent anyone who illegally gains access to your account changing the numbers to their own ones and immediately then setting up a new payee mandate to themselves - duly authorised by the changed numbers and........well you can guess the rest.

YorkshireBoy

ChiefGrasscutter wrote: »

I think you also need to leave it some time (talking a week here .not hours!) after setting up/changing the phone numbers before the system will allow you to set up a new payee.

Indeed. From the change details area...

Please note: For your security, when you update a phone number it will be 7 days before we can use this number to call you on if you are setting up a new recipient.