Bt compensation nightmare

mattbang

Hi All
I had a BT broadband fault for 10 months. YES 10 Months
I had to take 3 days off work for engineer visits and spent hours upon hours on the phone and emailing.
I had been told by a 'OFFSHORE' customer service advisor that i would be compensated for my time.
Fine no problem I thought even after telling him I earn approx £100 per day.
I knew I couldn't make a claim until the problem was resolved so waited patiently.
10 months later i have a decent speed after the problem was fixed at the exchange.
I contact BT to claim my compensation to be told I was entitled to £30.
£10 per Day for engineer visits even though after the first I was told it was an exchange issue.
I cannot claim anything for all my wasted time on the phone and emailing.
Has anyone else had a similar issue as i am not going to accept it.
Small claims court maybe.
Its the principle more than anything that i was told one thing then when it comes to it they back out.
Thanks in advance
:mad::mad::mad:

ruggedtoast

One of my friends had a very similar thing with them. I think she got about £100. She wrote to them going on about psychological trauma. She does absolutely hate them now.

macman

Is this a residential contract? If so then you will not get compensation for time off work or lost income, because you have no service level agreeent. Just credit for a missed appointments.
However, you should already have been credited for the period in which you had no service (if that is the case), assuming that you requested this.

JuicyJesus

I had the same thing. They apparently do not compensate for time off work if you're employed or for data costs incurred because their service was unavailable (their fault, both times.) I eventually got under half of the total costs incurred back, and I had to email the CEO to get that far.

I can honestly say I've never had so much stress dealing with a company in my life.

Mark_In_Hampshire

Another way round of looking at this is that when things go wrong, using some suppliers can be incredibly expensive when you have to effectively project manage the repairs yourself. It's better to find a supplier to whom you report the issue, and someone goes and sorts it out.

Therefore and without meaning to sound facetious, if the internet connection is really important to you, you might like to look at the likes of AAISP, IDNET and Zen Internet who all have good reputations; BT Broadband does not have a particularly good reputation in any aspect (speed, service etc) and have a business connection with an SLA. Believe IDNET do such a thing starting from about 39.50/mo.