Can tesco send a cheaper subsitute than the item what was picked first

bargain_basement_3

Are tesco allowed to send a cheaper item than what you wanted in the first place. And when you only order 1 thing and they don't have it and send another item but you refuse it but they still charge you delivery is that legal.

fuzzybear01

What was the item?

dmg24

Would this be Tesco Direct, home shopping or the ebay outlet?

bargain_basement_3

fuzzybear01 wrote: »

What was the item?

achohol 3 for 20 pound and lynx shower gel.

bargain_basement_3

dmg24 wrote: »

Would this be Tesco Direct, home shopping or the ebay outlet?

home shopping.

brian_723

Just ring them up ,for all their faults their customer service is quite good and usually very amicable .

trukdiver

bargain_basement wrote: »

Are tesco allowed to send a cheaper item than what you wanted in the first place. And when you only order 1 thing and they don't have it and send another item but you refuse it but they still charge you delivery is that legal.

They are not supposed to but it depends on how they interprete "cheaper". There was one time when I ordered a case of Rioja and they substituted it with an Australian red which was frequently on "half price" offer. It could have been argued that the "offer" price was the real price and, therefore, it was cheaper wine. I refused it and got a refund. They shouldn't charge you for delivery. If they do, contact customer services and get them to refund.

bargain_basement_3

brian_723 wrote: »

Just ring them up ,for all their faults their customer service is quite good and usually very amicable .

ok i sent them an email 1 week ago but still no reply will try ringing them.

bargain_basement_3

trukdiver wrote: »

They are not supposed to but it depends on how they interprete "cheaper". There was one time when I ordered a case of Rioja and they substituted it with an Australian red which was frequently on "half price" offer. It could have been argued that the "offer" price was the real price and, therefore, it was cheaper wine. I refused it and got a refund. They shouldn't charge you for delivery. If they do, contact customer services and get them to refund.

so they will refund me? .

brian_723

bargain_basement wrote: »

so they will refund me? .

If you are polite to them and point out what an inconvenience it was I am very optimistic that they will refund your service charge this once .I have it refunded a few times ,last was because the made no effort to give me a substitution my beer and I pointed out they should substituted it and then given me the chance to decline and pointed of inconvenient it was for as I would now have to venture out .I did really have to go out though as I had plenty of beer in stock .

trukdiver

bargain_basement wrote: »

so they will refund me? .

If they substituted the whole order with something you didn't want then they should refund the delivery charge. Speak to customer services and explain the problem.