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Can tesco send a cheaper subsitute than the item what was picked first

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Comments

  • bargain_basement_3
    bargain_basement_3 Posts: 69 Forumite
    trukdiver wrote: »
    If they substituted the whole order with something you didn't want then they should refund the delivery charge. Speak to customer services and explain the problem.


    right thank you for your help:D
  • trukdiver
    trukdiver Posts: 747 Forumite
    bargain_basement wrote: »
    right thank you for your help:D

    I've always found their customer services to be very helpful. The computer system will probably still charge you for the delivery but customer services can override that.

    They send the substitute in the hope that you'll accept it and they will make a sale but the people who pick the goods are really just guessing. You shouldn't be out of pocket if it wasn't acceptable.
  • peachyprice
    peachyprice Posts: 22,346 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    bargain_basement wrote: »
    ok i sent them an email 1 week ago but still no reply will try ringing them.

    Give them a call, they'll action the refund there and then and the money should be back in your account early next week.

    I've just had to call them about £15 worth of food with short life dates to indicated on my delivery slip, not a happy bunny, but at least they're refunding me.
    Accept your past without regret, handle your present with confidence and face your future without fear
  • Mupette
    Mupette Posts: 4,599 Forumite
    what is it with you and Tesco's?
    GNU
    Terry Pratchett
    ((((Ripples))))
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