Can tesco send a cheaper subsitute than the item what was picked first

bargain_basement_3

trukdiver wrote: »

If they substituted the whole order with something you didn't want then they should refund the delivery charge. Speak to customer services and explain the problem.

right thank you for your help:D

trukdiver

bargain_basement wrote: »

right thank you for your help:D

I've always found their customer services to be very helpful. The computer system will probably still charge you for the delivery but customer services can override that.

They send the substitute in the hope that you'll accept it and they will make a sale but the people who pick the goods are really just guessing. You shouldn't be out of pocket if it wasn't acceptable.

peachyprice

bargain_basement wrote: »

ok i sent them an email 1 week ago but still no reply will try ringing them.

Give them a call, they'll action the refund there and then and the money should be back in your account early next week.

I've just had to call them about £15 worth of food with short life dates to indicated on my delivery slip, not a happy bunny, but at least they're refunding me.

Mupette

what is it with you and Tesco's?