Faulty dog

easyhost

bestyman wrote: »

I am not really asking for a refund,

WHAT this is what you asking for in your letter

bestyman wrote: »

On the xxxxxxxxx I visited your establishment and purchased a xxdogxxx named xxxx for the price of £250.

you paid £250 and are asking for a refund of £250

bestyman wrote: »

To resolve this matter amicably, I am prepared to accept £250 if paid within 7 days. This will be in full and final settlement, regardless of any veterinary fees I incur in the future.

hollydays

When I once got a dog from a rescue,I had to pay to have the dog neutered,which seems fair enough,but what is this £250 the OP had no option but to pay.

easyhost

shaun_from_Africa wrote: »

Care to explain where the deception comes in to it?

The OP contacted the company and everything is in print, so how are they trying to deceive anyone?[/QUOTE]

wanting a refund and keeping the goods is deception

shaun_from_Africa wrote: »

Demanding?
Really, I must have missed that bit as well.

they are asking for the £250 refund which is a demand for the refund

shaun_from_Africa

easyhost, you really must invest in a new dictionary.

To deceive someone is to try to get something or to con someone by hiding or manipulating the facts or by lying. The OP has not done any of these things.

they are asking for the £250 refund which is a demand for the refund

A good dictionary will also explain the difference between asking and demanding.

Just out of curiosity (you will also find the definition for that word in a dictionary), have you ever actually replied to any posts offering advice rather than to simply slag off someone?

ali-t

pimento wrote: »

If you were buying a second hand car (rather than a second hand dog) you'd have it checked by a mechanic. Why not get your second had dog checked by your own vet before parting with the money?

I would imagine it is because a second hand car wouldn't be in pain and suffering as a result of any mechanical failures - unlike the poor dog who would be in pain.

IMO, it would be a heartless person who wouldn't get the dog the treatment.

Although, I agree that people can't expect a refund if the good are not given back, it may be more effective to remove the bit about the dog being part of the family so that it stays as a complaint about goods letter. I would be tempted to highlight that any reluctance to return the dog is in relation to the lack of care and medical input the dog received while in the care of the rescue charity.

pug_in_a_bed

ali-t wrote: »

I would imagine it is because a second hand car wouldn't be in pain and suffering as a result of any mechanical failures - unlike the poor dog who would be in pain.

IMO, it would be a heartless person who wouldn't get the dog the treatment.

Although, I agree that people can't expect a refund if the good are not given back, it may be more effective to remove the bit about the dog being part of the family so that it stays as a complaint about goods letter. I would be tempted to highlight that any reluctance to return the dog is in relation to the lack of care and medical input the dog received while in the care of the rescue charity.

I agree with you here, especially about the reluctance to return the dog.

I actually thought your letter was very good, I'd send and see what happens. My local resuce has the same standard donations set - its £20 for a guinea pig and cost £150 for our dog, seems to be a standard thing.

I'm glad you're keeping the dog anyway.

The fact is I very much doubt the rescue would want the dog back, with all its health problems and the issues rehoming as it is.

paddyrg

I am trying to read between the lines a bit...

Some bloke has cages in his garden and calls himself a rescue centre. He asks for 'donations' for tax reasons, but we do not know if he is a charity, or a puppy farmer's brother who sells on the used breeders. Whichever, if he claimed an animal had been assessed by the vet the very day before, he must have some evidence of that - meaning the vet in question is useless, or fictional. My gut says fictional, it sounds a bit like an MOT by post in the used car world...

Either way, make some noise - contact the real animal care charities and make a fuss. You could try asking for a 'donation' in return towards the costs of keeping the dog as opposed to a refund??

POPPYOSCAR

Op sorry to hear about the health problems your poor dog has and good for you for not simply handing her straight back.

Undoubtedly, some of these 'rescue' places are questionable to say the least and I would be making the relevant authorities aware of this one
as a priority.

Although, I realise the £250. is a 'donation' this is a lot of money and I would in the circumstances expect some recompense for the vets bills you have had to fork out for.

brettcta

faulty dog

i've struggled to take the op seriously with this title, especially since this 'faulty dog' was from a rescue home

vicx

bestyman wrote: »

Thanks for all the replies and pointing out the refund part.

I will try re word the letter as I am not really asking for a refund, but a contribution towards the vets bills as a result of her illnesses. The dental treatment is £138 and ear drops for life I would estimate at a £10 bottle every 3 months, so thats £400 in 10 years. Would I be better asking for £538?

The dog was from a local rescue centre, but I would describe it as some kennels in someones garden who like to get dogs for free and sell them at a profit.

It also turns out that the dog is much older than described and speculation that she may have been used for breeding and not from the little old lady that had to go into hospital, which was the story from the `rescue` centre. I have not mentioned this in the letter as there is no proof.

Sorry to hear about your poor dog. It shows how much you care for her and her health since you are not prepared to return her to the kennels for a refund of the donation made.

As mentioned about the title of the thread doesn't sound right. Maybe edit it to 'rescue dog with on going problems' ?

From the way you describe the rescue centre it sounds likely that it could possibly be unregistered. £250 donation seems a lot to rehome a rescue dog regardless of age. I thought the donations are usually between £50 and £100.

I think your letter is very good and your asking for very little back since the dog will cost you a lot more in vet visits and ongoing treatment. However, I do agree that it need to be re worded regarding the refund of £250.

Dogs are not an item so it's not like taking a faulty TV back and swapping it for another. She is part of your family now and you want to make sure she gets the best care.