Faulty dog

Polmop

Dave101t wrote: »

what do you expect buying a rescue dog (or similar). Thats why they need to be rescued!
do yourself a favour, buy a puppy.

Have you said this just to get a reaction, there are thousands of dogs out there that are looking for a home through no fault of there own. If everyone was to just get a puppy it would start up all the puppy farms again.

robpw2

bestyman wrote: »

The dog is the main priority. I deliberately tried not to let emotion get in the way of the facts - hence the tone of the letter. Under no circumstances is the dog getting returned.

My main complaint is that I was lied to.

I would suggest that if its not one of the big companies , such as rspca, dogs protection league then you should report the place to the rspca,
Do you have a copy of the orginal vets report , (the one the dogs home did) because if a vet has said the dog is all clear when they are not then they can too also be reported for negligence.

Mrs_Arcanum

shaun_from_Africa wrote: »

Only if buying privately, and even then, only if the car/dog wasn't misdescribed.
In this instance, my opinion would be that there was a serious case of the goods not being as described (illegal in both private and business transactions), as it was described as being " above animal has been examined by our veterinary surgeon or veterinary nurse and is in good health and free from any defect or infirmity other than as disclosed above ( none disclosed).“

If you rail to get any recompense from the rehoming place, I would consider a formal complaint to the RCVS.
http://www.rcvs.org.uk/complaints/

If their vet is making false reports in order to get animals rehomed, it is something that needs looking into.

An excellent idea if the re-homing place truly did have a vet look at the dog the day before as stated. Which given the information about how the operation is run I would seriously doubt.

Report them to the RSPCA or similar.

hollydays

What about finding out who the so-called vet (or vetrinary nurse) was and speaking to them directly.They may be shocked that these health problems were not disclosed,and offer you some assistance to get treatment cheaper .I have afeeling there is no trained vetrinary person here at all,and that will help future rescue dogs and others if you establish this.

COOLTRIKERCHICK

what breed is the dog?

Your donation is exactly that a donation...

IF the dog had a cronic ear infection, and bad teeth, you would be able to see it and smell it yourself..

the donation that you have given goes to the general care and feeding of the other dogs... phone bills, fuel for collecting the animals etc, some dogs might be in their care for months even a year, until the right suitable home comes along....

The welfare and after care of that dog is paramount... and if you were expecting to have a problem free dog, then you are in a world of your own....

the whole ethos of having a resue dog ( or with any animal rescue or not) is to make sure you can look after and be able to afford any medication vet bills etc it needs....

The resuce has said if you are not happy, then you can take the dog back etc.. your donation money has prob gone on paying bills that have been outstanding from previous rescue animals...

But in your defense, i can see you didnt expect to be spending out on vet bills straight away...but again you should have picked up on these things when you went to see the dog....

Also i am not knocking your vet in any way.... but are the teeth and the ears as bad as they are trying to make out?

Shashwoo

A dog is for life, not just until you have to pay out for it.

I do agree that you shouldn't really have to start paying out vet bills straight away I see your point with that however this is also a charity & a dog we're talking about not a settee or a car.

With anything that is living a breathing you are risking having to pay for Dr's or Vet's bills from the start, that is just life.

You could speak to the RSPCA about it however at the end of the day you didn't buy the dog, you made a donation to a charity so it is not fair to give to a charity and then expect to take it back.

Sorry if this sounds harsh to anyone but well it is my opinion

Shaz x

shaun_from_Africa

this is also a charity.

Is it though?
The organisation hasn't been named, so there is no way to confirm if it is a registered charity or if it somewhere that is being run as a business with all of the staff earning a very good wage from it.

Saying that, there is a good chance that it is a charity, but does this give them the right to lie or mislead people about the condition of the animals that they are trying to get adopted?
The dog in question here may have serious heart problems in the not too distant future, something which many potential owners may not be able to afford to treat (insurance won't cover it as it is now a known, pre-existing condition).
If the dog was given a home by someone who couldn't afford the high bills that may come from this, it is only the animal that will suffer in the long term.

easyhost

bestyman wrote: »

Hi all,

Below is pasted a copy of a complaint letter that I am about to post. Any comments or criticism is appreciated.
The dog was technically not purchased but a donation of £250 was made. I have put purchased in the letter as according to the dictionary purchased means to obtain goods in exchange for money. The donation was compulsory in that no £250 = no dog.
Thanks in advance.

Notice of intended legal action

On the xxxxxxxxx I visited your establishment and purchased a xxdogxxx named xxxx for the price of £250.
The dog was described as been in good health and been examined by a qualified vet the previous day.
On the xxxxxxx insurance proposal that you completed, in answer to the question ‘About the animal including any known illnesses’ your reply was “Health check OK”. You also signed the declaration which was “The above animal has been examined by our veterinary surgeon or veterinary nurse and is in good health and free from any defect or infirmity other than as disclosed above ( none disclosed). “
Only fifteen days later I took the dog to my Vet (xxxxx xxxxxx), and as you can see from the attached report she was not in good health:
1. The dog’s teeth are in poor condition requiring dental work leaving her at the surgery for a day.
2. The dog has chronic ear problems; the vet stated that this was a long term and ongoing problem with no simple cure, other than to use ear drops every two weeks indefinitely.
3. The dog has a murmur in her heart and the Vet recommended that she be checked annually to see if she is deteriorating.
4. The dog has a hernia in her stomach; again the recommendation was to monitor the situation.
The above conditions certainly did not occur since I purchased the dog. Clearly the dog was not as described at the time of purchase and was not in good health. As a consequence of this we have already had treatment for the dog’s ear, arranged dental treatment at a cost of £138 and further treatment is needed in the future.
Your offer of a refund if the dog is returned is not acceptable as this is unfair to the dog and would cause her more unnecessary stress and suffering. Not only that, she is now a part of our family, and we are very reluctant to send her back.
To resolve this matter amicably, I am prepared to accept £250 if paid within 7 days. This will be in full and final settlement, regardless of any veterinary fees I incur in the future.
If this matter goes to court I will apply for all ongoing costs of any veterinary treatment that the dog may require as a result of pre existing medical conditions and should the dog die prematurely I would require full reimbursement. I will also claim for any legal fees and a reasonable amount for my time.
I enclose a copy of our vet`s findings and also a copy of the insurance proposal/declaration of good health signed by yourself.
Should you require any further medical reports for the dog, I am happy to obtain these, but any costs incurred and a charge for my time will be passed to yourself.
Should I not receive a full refund within the next 7 days, I will have no option than to issue proceedings in the county court.

Regards

so you what to keep the goods (dog) and still get your money back. what planet are you on. it will cost you to take them to court and you will lose as you are demanding a refund and are not willing to return the goods. (obtaining money by deception) comes to mind.

shaun_from_Africa

(obtaining money by deception) comes to mind.

Care to explain where the deception comes in to it?
The OP contacted the company and everything is in print, so how are they trying to deceive anyone?

you are demanding a refund

Demanding?
Really, I must have missed that bit as well.

To resolve this matter amicably, I am prepared to accept £250 if paid within 7 days

Hardly a demand.

hollydays

Animal lovers stop giving the OP a hard time,he was mislead,that was the only deception.