EDF energy - contact problems

philto

dont dont dont bother with this company ,

hi all have been ringing these since 10am it is now 7.00pm and still not got through ,42 calls made none answered get cut off by 12mins into call then have to ring back ,going to write to them to cancel my switch at least british gas u can speak to them .

page3

Called them at 9:00 am Thursday, got through after 5 minutes in the queue. They offered to call back at 11am as I didn't have a meter reading to hand, and called back exactly on time! What's going on???!

bargainbasement

have you tried the online chat service? I'm on there now and have an extremely helpful advisor helping me. Its available to non and existing customers

HTH

bargainbasement

just finished my chat online very helpful customer advisor!

heather8

bargainbasement wrote: »

just finished my chat online very helpful customer advisor!

Sorry but I can't find the on-line chat, could someone post a link to this please, as I am having terrible trouble with EDF. I have already fired off an e-mail to the director about their appauling service.

As soon as my contract is up (Sept 12), I will be changing supplier even if it costs more. Shame I didn't read this thread first.

bargainbasement

try going on site as if a new customer and the online chat box pops up.... thats the way it worked with me anyway!

sceptic2

heather8 wrote: »

Sorry but I can't find the on-line chat, could someone post a link to this please, as I am having terrible trouble with EDF. I have already fired off an e-mail to the director about their appauling service.

As soon as my contract is up (Sept 12), I will be changing supplier even if it costs more. Shame I didn't read this thread first.

Here it is,




http://www.edfenergy.com/products-services/for-your-home/customer-services/other-qa.shtml

　

TearingMyHairOut

I really would not mess around with them.

Call the Head Office Switchboard number 0207- 242-9050.