Irritated with Tesco

Glamourpuss_3

I'd purchased pork chops from Tesco and they had a use by date of 13 December. When I opened them to cook them on 11 December they were absolutely stinking and were clearly off. I was unable to go back to the store at that point and knew I wouldn't be likely to go back until quite a few days later so I thought I'd try e-mailing their customer service inbox. When I looked at my receipt I realised I'd also been charged twice for a product.

I e-mailed them all the details (including what store I'd bought them at, barcode number of the chops, my receipt number etc) and I got a reply asking for my registered e-mail address, clubcard number and home address. I replied with the information and pointed out again that it had been an instore purchase but I was using e-mail to contact them as I couldn't make it to the store at the moment.

I then got a reply today stating that I'd have to take the pork chops back to the store to fill in a complaint form. There was no mention of the product I was charged twice for. I realise that the most convenient way for Tesco would have been if I'd went back to the store but my husband has been working very long hours this week and I don't drive so it wasn't handy for me to take them back and once they were opened they had to go right in the bin as the smell was sickening.

I replied saying that I don't think they'd actually read my e-mails properly and I pointed out how unlikely it was that I would have kept meat that was off in my house for three days. I wonder if I'll receive a useful reply.

I realise that they do probably get people pretending there were problems but I've only ever got in contact with them once before (I'm sure it was over a year ago) to complain about getting sent badly bruised fatty meat in an online order. I don't complain every time I get sold something thats not up to standard but the last few times I've bought their chops they've went off quicker than they be. I'll not be buying them again anyway LOL.

Thanks for reading my rant!

sarahg1969

We had problems with Tesco's own cat food sachets. On about 6 occasions, we opened packets to discover the contents were grey, watery and rancid. The smell went through the entire house and made us physically sick. It really was that bad. You wouldn't believe it from one sachet of cat food.

I emailed CS a few times, but each time they said it was tough unless we took the product back. Obviously, it had been thrown away because it was so horrid. But by the fifth or sixth time, I was so annoyed, I bagged it up and took it to the store. It was stomach-churning, and the smell stayed in the car for days (and the store stank!!!). But I got a refund. Of about 30p!!!!!!

Made me feel better, though.

Sarah

richt71

I've had a couple of good experiences with Tesco TBH. I get home delivery not every week or even every month but 2 deliveries I got I realised they'd scrambled my eggs before I opened them. I emailed them and they credited me and sent me a discount voucher as compenastion both times.

Benson

I had a very similar problem with Tescos hence why i don't shop there, i purchased some strawberrys with 5 days to go before UBD and the next day there was a lyer of mould on them.

Couldn't get to the store before UBD so wrote to Tescos to complain, they ignored my letter for 2 months and then responded saying i had to take the product back to the store (as if im going to keep them for 2 months!!)

Wrote back to advise they obviously hadn't read my letter properly etc and they wrote back a short email saying No refund will be given.

I wrote back saying how disgusted I was with their service etc and guess what its been ignored!

Tescos are a vile company and I will not shop there. As much as Morrisons gets slated on here our Morrisons is a lovely shop and they treat their customers with respect and are as helpful as possible! This is how a supermarket should be:T

ShockingPink

A while back now I bought some fresh rocket from them and when I opened the pack it was all slimy. I phoned the store who told me to bring it back for a refund.

I explained that I lived a fair distance away, so they asked me to take the label off and show that for my refund next time I was in. I went in 2 weeks later, and got my refund no problem.

Maybe it's better if you speak to a real person? You can then answer their objections straight away; email isn't always the easiest way of getting your point across.:o

Freddie_Snowbits

I have no probelem with meat from a supermarket. I just do not buy it from them!

MarkyMarkD

I wouldn't e-mail for this sort of complaint as it's too easy and therefore too easy for them to ignore. Complaints in writing or by phone are far more likely to be successful as others have suggested.

I also object to returning goods to the store when I live up to 10 miles from the stores I visit - I visit them whilst I am in their area, but I don't go there often enough to return the stuff whilst it's still in date. Nor should you have to - they have supplied you with defective merchandise and they should compensate you for the loss you have incurred. If they insist in you driving to the store, they should reimburse your travelling costs and your time!

Glamourpuss_3

Hi

Thanks for the replies

I got a reply to my e-mail where I pointed out that I wouldn't have kept the stale meat for days and I'd stated that I hadn't thought they were actually reading the e-mails properly. I've now been told that without product information they can't do anything about it. I find this interesting as in my first e-mail I gave them the full product name and barcode details. Obviously once again they didn't read the information before replying. I'd copied and pasted the previous e-mails into the one I sent so all the information was there. It was also suggested that if I still had the packaging and a 'sample of the product' I could take that to the store. I'm not sure why I would have cut off a bit of the chop to keep but never mind!

I also got told that I'd 'really have to go to the store regarding getting charged for the chops twice' even though I'd explained that we'd been charged for cakes twice and had given the receipt number too.

I think I'll leave it at that. I apologise as I know this may sound rude but whoever was replying to me was either thick or just couldn't be bothered.

It probably would have been better if I had called instead like suggested on here. I usually use e-mail where possible as I'm wary of calling places and getting promised something that then never gets done and I'm left with no proof of what was said.

I do have a butchers I can go to for meat but it doesn't sell veg or potatoes so instead of having to go to two places for our food we usually buy it all at the supermarket. I'll maybe have to start putting quality first before convenience.

Thanks again.

Mrs_Optimist

We bought a chicken from tescos a few years ago (don't touch their meat at all now because it is generally awful) and it stank to high heaven, was well within date though. Took it straight back and CS didn't even look at it, let alone smell it, she knew it was a chicken and gave a full refund no questions asked, I did get the impression that they had had a lot of chickens returned for the same reason - but why the hell were they selling them in the first place?

MarkyMarkD

Slightly OT because it relates to Sainsbury's but it's relevant to mis-charging.

We went to Sainsbury's at the weekend. We bought, inter alia, 4 packs of toilet rolls (on a multibuy) and some reduced price pain au chocolat; we paid using a credit card and a "save £4 when you spend £20" voucher.

The assistant scanned 5 packs of toilet rolls, and the reduced price item at the full price (because the reduction sticker didn't cover the original bar code). We got the money back at customer services.

It wasn't till we got home that we noticed she'd also not deducted the £4.

D'oh!

A phone call to Sainsbury's, with the till number off the receipt, got them to check that the voucher was in the till (and, fortunately, these vouchers are individually named so they could tell it was mine). The supervisor kept hold of the voucher so I could collect my £4 when next in the store.

Now, I know that it's rubbish that they made 3 mistakes on one shopping transaction. But, at least the customer service when the mistakes were pointed out was 100% OK.